Solution & Technical Architect – ADM Services

Location: Bangalore, India (Banaswadi)

Experience: 20+ years in IT services (ADM delivery & solution architecture)

Reporting To: Vice President – ADM

Role Type: Full-time | Senior Individual Contributor with strong influence and leadership

Role Summary

ITC Infotech is seeking an accomplished Solution & Technical Architect – ADM Services to lead end-to-end solution design and technical architecture for large, complex Application Development & Maintenance (ADM) engagements. The role spans application development, AMS/L2–L3 support, modernization, cloud migration, DevOps, and SRE across global enterprise clients.

You will collaborate closely with delivery leaders, client partners, pre-sales, and enterprise architects to shape winning, scalable, and cost-effective solutions—owning the technical narrative across discovery, solutioning, estimation, pricing inputs, proposals, orals, and due diligence. Post-award, you will provide architecture oversight and governance to ensure quality, consistency, and reuse through standards, patterns, and accelerators.

This is a senior, high-impact role requiring deep ADM expertise, strong onsite–offshore global delivery acumen, and the ability to engage credibly with CXO/CTO stakeholders to drive modernization with measurable business outcomes (TCO/ROI, risk reduction, speed-to-market).

Key Responsibilities

A) Solution & Architecture Ownership

- Lead end-to-end solution design for ADM pursuits (Dev, AMS, modernization, migration): scope definition, estimation, delivery model (onsite–offshore/hybrid), SLAs/OLAs, operating model, risks/assumptions, and dependencies.
- Define reference architectures, patterns, and blueprints across stacks (Java/.NET, modern front-end, API-led, event-driven, integration/iPaaS, cloud-native/container platforms).
- Drive standardization and reusability—solution components, accelerators, templates, estimation models, governance playbooks, IaC baselines, test automation suites, and golden CI/CD pipelines.
- Create transition & steady-state plans, governance models, service catalogs, knowledge transition, and BCP/DR strategies.
- Collaborate with pricing/finance on costing models and commercials (T&M;, FP, managed services, outcome-based), incorporating productivity levers and risk buffers.

B) Pre-Sales & Deal Support

- Partner with sales/account teams to shape RFP/RFI responses, proposals, win-themes, and orals presentations; lead technical due diligence and solution defense.
- Present solutions, roadmaps, and transformation journeys to CXO/enterprise architecture forums; articulate TCO/ROI and risk mitigation clearly.
- Analyze client landscapes and pain points to craft differentiated ADM propositions (e.g., legacy rationalization, re-platform/refactor, containerization, strangler pattern, platform engineering).
- Define operational constructs—SLA/SLO design, capacity/shift models (including 24x7 where needed), environment strategy, tooling, and reporting.

C) Delivery Governance & Quality

- Provide architecture oversight for strategic engagements; ensure adherence to standards, design fidelity, and operational viability.
- Review and guide NFRs—performance/scalability,



resilience, security, observability, recoverability; ensure cost-aware (FinOps) architecture decisions.
- Institutionalize SRE practices—SLO/SLI definitions, error budgets, runbooks, AIOps/auto-remediation patterns, incident/problem management integrations.
- Ensure alignment with contracted SLAs/KPIs, proactively identifying optimization opportunities and continuous improvement levers.

D) Technology Leadership & Innovation

- Stay current on cloud (Azure/AWS/GCP), microservices, event-driven architectures, APIs, DevOps, SRE, low-code/no-code, and ADM modernization trends and toolchains.
- Define modernization roadmaps (legacy to cloud-native; monolith to microservices; rehost/re-platform/refactor/re-architect; API-first, data & integration modernization).
- Identify and drive accelerators and automation (code quality gates, test automation, IaC, blueprint generators, reference pipelines, observability baselines) to uplift productivity and quality.
- Champion security-by-design, compliance alignment, and performance engineering throughout the lifecycle.

E) Stakeholder & Client Management

- Work with client architects, CTO orgs, and business stakeholders to align solutions with enterprise standards, security, compliance, and strategic roadmaps.
- Act as a trusted advisor on ADM strategy, technology choices, and architecture trade-offs—balancing value, time-to-market, and risk.
- Navigate multi-vendor ecosystems and complex governance; influence consensus, manage interdependencies, and ensure smooth transitions.

F) Practice & People Development

- Mentor architects, tech leads, and senior engineers on architecture methods, patterns, and best practices.
- Contribute to ADM practice assets—methodologies, estimation models, delivery playbooks, governance templates, and reusable toolkits.
- Publish thought leadership (PoVs, whitepapers) and build internal capability through communities of practice and enablement programs.

Required Skills & Experience

1) Technical & Architectural Skills

- Strong foundation in application architecture across one or more stacks:
- Backend: Java/Spring Boot, .NET/.NET Core
- Frontend: Angular/React/Vue
- Integration & Messaging: REST/GraphQL, Kafka/Event Hubs, iPaaS/ESB (e.g., MuleSoft, Azure Integration Services)
- API Management: Azure API Management, Apigee, Kong (or similar)
- Hands-on understanding of cloud platforms (Azure/AWS/GCP), cloud-native design (containers, Kubernetes/OpenShift), and IaC (Terraform/Bicep/ARM/CloudFormation).
- Experience with CI/CD & DevOps (Azure DevOps, GitHub Actions, Jenkins), artifact & release strategies, quality gates (SAST/DAST, dependency scanning).
- Strong grounding in observability/SRE (SLIs/SLOs, tracing/metrics/logs, alerting, runbooks) with APM/log stacks (Prometheus/Grafana, ELK/EFK, Dynatrace/AppDynamics/New Relic).




- Exposure to application security (OWASP, secrets management, IAM), performance engineering, and resilience patterns (circuit breaker, bulkhead, retry/backoff, chaos testing).

2) ADM & Delivery Expertise

- Deep knowledge of the end-to-end ADM lifecycle (requirements, design, build, test, deploy, operate/support L2–L3, CSI).
- Proven experience designing managed services models: AMS, ticket-based support, enhancement/backlog factories, and continuous delivery models.
- Comfort with estimation methods (story points, function/use-case points, parametric), costing, productivity baselines, and automation levers.
- Robust understanding of ITIL v4, change/release management, service transition, service catalogs, and SLA/SLO design.
- Practical expertise in global delivery models (onsite–offshore), pyramid/mix optimization, and shift planning for 24x7 operations where applicable.

3) Solutioning & Pre-Sales Skills

- Demonstrated success in large deal solutioning (multi-million, multi-year) and leading RFP/RFI responses, orals, and due diligence.
- Ability to craft compelling narratives and roadmaps; clearly articulate business value, TCO/ROI, risk mitigation, and transformation benefits.
- Experience defining transition plans, governance models, risk registers, and commercial options with pricing/finance collaboration.
- Strong workshop facilitation for discovery, problem framing, and executive presentations.

4) Leadership & Behavioral Skills

- Excellent stakeholder management, influencing, and negotiation skills across client, internal, and partner ecosystems.
- Comfortable operating in a matrix organization with global, cross-functional teams and multiple service lines.
- Executive presence and crisp communication (written & verbal) to engage C-level and deep technical audiences.
- Outcome-oriented, self-starter, with willingness to be hands-on to de-risk complex solution areas.

Qualifications

- Bachelor’s degree in Engineering/Technology or equivalent; Master’s degree preferred.
- Architecture certification(s) (e.g., TOGAF) preferred.
- Cloud Architect certifications (Azure/AWS/GCP) strongly preferred.
- Additional credentials such as ITIL v4, SAFe/Agile, DevOps, SRE are advantageous.

Nice-to-Have / Preferred Background

- Industry exposure in Manufacturing, CPG, Retail, or BFSI (one or more).
- Prior experience in a global IT services or consulting organization with multi-country delivery.
- Exposure to GenAI/AI-assisted development and productivity tools (e.g., intelligent code generation, test automation, knowledge mining, AIOps copilots).
- Familiarity with FinOps and cost optimization for cloud-hosted application estates.

Optional Add-ons (on request)

- KPIs for the role: technical win-rate, solution margin adherence, delivery variance to solution, SLA/SLO attainment, reuse/accelerator adoption, modernization outcomes (TCO/defect/MTTR improvements).
- Industry-tailored variants: Manufacturing/CPG, Retail, BFSI.
- Cloud-first variant: Azure- or AWS-centric JD with platform-specific detail.

Thanks & Regards

Ganesh R

Assistant Manager – Talent Management

Email ID – [email protected]

Mobile - (phone hidden)

📌 Solutions Architect (Bengaluru)
🏢 ITC Infotech
📍 Bengaluru