The Technology Architect – Digital Workplace is a hands‑on architecture role within Digital & Technology (D&T;), accountable for defining and governing Customer’s digital workplace architecture foundation—the integrated technologies that enable colleagues to work securely and productively from anywhere.

Reporting into the Technology Domain Architect, the role translates enterprise technology direction and standards into implementable digital workplace architectures that are secure by design, resilient by default, globally consistent and operable at scale.

The role supports a digital workplace environment that enables colleagues to connect, collaborate and access tools effectively, aligned to Customer’s Digital Workplace experience and roadmap. It also aligns to the broader strategic direction where the Microsoft suite is positioned as the standard for end‑user computing, identity management, security and collaboration in a modern digital workplace context.

Scope (sample domains — not exhaustive)

The domains below are illustrative examples only and are not exhaustive:

Digital Workplace – example common domains (not exhaustive):

- Collaboration & productivity architecture (collaboration patterns, meeting/calling patterns, knowledge/communication enablement)
- Identity & access architecture for end‑user services (authentication patterns, access models for productivity services)
- Endpoint / device architecture (managed devices, configuration baselines, device lifecycle patterns)
- Digital workplace service experience & demand shaping (demand intake patterns, experience-driven roadmap inputs)
- End‑user security architecture (within guardrails) (secure configuration, data protection considerations for workplace services)
- Resilience and continuity patterns for workplace services (availability and operability expectations)

Important: The above list is examples only and is not exhaustive. The role will cover additional digital workplace domains as required to support enterprise outcomes, standardisation, security and resilience.

Role purpose To design and govern a modern, simplified, secure and resilient digital workplace foundation, enabling consistent colleague experience, productivity and collaboration at global scale, aligned to enterprise technology standards and strategic platforms.

Key accountabilities The Technology Architect – Digital Workplace is accountable for:

- Defining and evolving digital workplace architecture standards and reference patterns, reducing fragmentation and improving consistency across colleague experiences.




- Ensuring digital workplace designs are secure by design and resilient by default, aligned to enterprise risk and continuity expectations.
- Enabling a contemporary digital workplace aligned to enterprise strategic platforms and the broader D&T; direction for simplification and standardisation.
- Providing architecture governance and implementation guidance to delivery and operations teams across the lifecycle (design → build → deploy → operate).
- Collaborating with platform owners, security and operations teams to ensure workplace solutions are operable, supportable and measurable.

Key responsibilities

- Digital Workplace Reference Architecture & Standards

- Define and maintain the target architecture and standards for the digital workplace, ensuring global consistency and simplification.
- Create practical reference patterns and guidance that teams can implement consistently (e.g., collaboration patterns, identity/access patterns for workplace services, endpoint patterns).

- Modern Collaboration & Productivity Architecture

- Ensure the digital workplace architecture enables effective colleague collaboration and productivity across global boundaries, aligned to Customer’s Digital Workplace environment.
- Align architectural choices to strategic platform direction for end‑user computing, identity management and collaboration.

- Identity & Access Architecture for Workplace Services (in partnership with Cyber / IAM)

- Define architecture patterns for identity and access to workplace services, ensuring designs align to enterprise security principles and operational realities.
- Ensure access patterns support a consistent colleague experience while meeting control and assurance expectations.

- Endpoint & Device Architecture (Experience + Control)

- Define endpoint and device architecture patterns that support secure, manageable, and scalable colleague computing experiences.
- Ensure device lifecycle considerations and baseline configuration patterns are designed for operability and resilience.

- Security, Resilience & Operability by Design

- Ensure digital workplace designs embed security and resilience expectations from the outset—supporting availability, recoverability and operational readiness.




- Partner with security and operations teams to ensure solutions are production‑ready, supportable and measurable.

- Demand Shaping, Standards Adoption & Governance

- Support consistent adoption of standards and patterns across delivery teams, reducing “one‑off” solutions and local divergence.
- Ensure architectural decisions are governed through appropriate design authorities and are documented with clear trade‑offs.
- Align workplace architecture evolution to the Digital Workplace roadmap/demand mechanisms.

- Cross‑Domain Collaboration

- Work with other architects (integration, network/hosting, data, domain architects) to ensure the digital workplace architecture fits coherently into the wider enterprise ecosystem and avoids fragmentation.

- Standards, Playbooks & Community Contribution

- Create and continuously improve playbooks, templates and patterns for delivery teams and operations to apply consistently.
- Contribute to architecture communities of practice to uplift consistency, quality and shared learning.

What good looks like

- Digital workplace architecture is modern, standardised and globally consistent.
- Colleagues can work effectively from anywhere with reliable access to collaboration and productivity tools.
- Security and resilience are built in up‑front, not retrofitted.
- Reduced fragmentation and fewer bespoke workplace solutions; clearer standards and guardrails.

Qualifications & experience

Essential

- Demonstrated experience as a Digital Workplace / End‑User Technology Architect in complex enterprise environments.
- Strong understanding of modern digital workplace domains (collaboration/productivity, identity and device/endpoint patterns) and how to design for operability at scale.
- Proven ability to guide delivery and operations teams through architecture governance and implementation decisions.

Preferred

- Experience working in environments where the Microsoft suite provides the backbone for collaboration, identity and end‑user computing within a modern digital workplace.
- Experience operating within enterprise architecture standards and governance models at scale.

Skills & capabilities
- Strong architecture skills across workplace services: experience-led design, security/resilience considerations, operability and standardisation.
- Ability to provide pragmatic “minimum viable architecture” guidance that accelerates delivery safely.
- Clear communication and ability to influence engineering, security and operations stakeholders.

📌 Solutions Architect (India)
🏢 SISL Global
📍 India