We are looking for an experienced ServiceNow SME to lead technical discussions, integrations, platform configuration, troubleshooting, and enterprise-scale ServiceNow initiatives.
KEY RESPONSIBILITIES
• Act as the technical SME for ServiceNow issues and solutions.
- Design, develop & maintain ServiceNow integrations with enterprise platforms.
- Work on ITSM, ITOM, CMDB, Service Catalog, Integration Hub & Flow Designer.
- Troubleshoot APIs, authentication, performance, latency & data consistency issues.
- Develop and optimise Business Rules, Client Scripts, Workflows & integrations.
- Perform RCA for production incidents and recurring defects.
- Support releases,
deployments, testing & post-production activities.
- Create technical documentation, runbooks and knowledge articles.
- Mentor teams on ServiceNow best practices and platform governance.
MANDATORY SKILLS
12+ years of ServiceNow implementation/support experience ITSM, ITOM & CMDB