Company Description Life Shield Trademart Private Limited is a leading wholesale trader and importer of Mosquito Magnet® mosquito traps and related accessories in India. Founded in 2022, the company focuses on addressing the growing health hazards and nuisance caused by mosquitoes and flies through long-term, effective solutions. Life Shield offers the first carbon dioxide-based biting insect trap for commercial use and the first propane-powered mosquito trap for consumer use in India.

Its products target the breeding cycles of pests to significantly reduce their presence on customer premises. The company also provides comprehensive doorstep service and maintenance for all machines, emphasizing reliability and customer support.

Role Description The Service Manager role is a full-time, in office position based in New Delhi.

The Service

Manager will oversee service operations, including scheduling and coordinating technicians for installation, maintenance, and repair of mosquito trap machines at customer locations. This role includes monitoring service quality, managing spare parts and inventory, and ensuring timely resolution of customer issues.

The Service

Manager will document service activities, maintain service records, and regularly report performance metrics to management. The position also involves training service staff,



implementing safety and compliance procedures, and collaborating with sales and customer support teams to enhance overall customer satisfaction.

Qualifications

- Service operations and field management skills, including coordination of on-site visits, resource planning, and workflow optimization.
- Technical aptitude for electro-mechanical equipment, with the ability to understand product manuals, troubleshoot issues, and guide technicians.
- Customer service and communication skills to handle queries, manage expectations, and maintain professional relationships with commercial and residential clients.
- Organizational and documentation skills for maintaining service logs, tracking inventory, and preparing performance reports.
- Experience in managing or supervising service teams, with a focus on training, performance monitoring, and adherence to safety standards.
- Proficiency in using basic office software and service management tools for scheduling, reporting, and data tracking.
- Previous experience in consumer durables, pest control equipment, HVAC, or similar service-based industries is an advantage.
- Diploma or degree in engineering, technical services, or a related field preferred; equivalent hands-on experience in service management will be considered.

📌 Service Manager (New Delhi)
🏢 Life Shield Trademart Private
📍 New Delhi