What You Bring :

- 3-5 years of hands-on ServiceNow development experience with strong JavaScript, Glide API, Flow Designer, integration, debugging and solution engineering skills.
- Practical experience implementing ServiceNow AI or intelligent automation capabilities, preferably Now Assist, Now Assist for Creator, Virtual Agent, Predictive Intelligence and in best case AI Agents.
- Solid experience with Service Catalog and IT Request Fulfillment, including request lifecycle, approvals, fulfillment flows, and Employee Center or Service Portal.
- Ability to design, build, test, secure, document and operate production-grade AI-enabled ServiceNow solutions rather than prototypes only.
- Working knowledge of prompt engineering, grounding, output evaluation, hallucination control, data quality, privacy, security and responsible AI practices.
- Hands-on experience with ATF and automated quality controls for ServiceNow configurations, flows, catalog solutions and custom development.
- Ability to identify high-value automation opportunities, challenge existing solutions and translate business needs into scalable, standard-oriented technical implementations.
- Strong coaching and communication skills with the ability to enable developers, testers,



architects and Product Owners in a global team.
- Qualified English and a builder mindset: curious, pragmatic, ownership-driven, comfortable experimenting and determined to turn emerging technology into reliable business value.

Education & Work Experience

- Completed degree in Computer Science, Information Technology, Software Engineering, Data Science or an equivalent qualification.
- ServiceNow Certified Application Developer (CAD) are preferred; relevant ServiceNow AI, implementation, or micro-certifications are advantageous.
- ITIL Foundation and practical experience in Agile/Scrum/DevOps delivery are advantageous.
- Extensive professional experience as a Application Specialist, Business Analyst or comparable role in a global enterprise environment.
- Proven experience in designing, implementing and operating ServiceNow solutions, ideally including AI-enabled capabilities.
- Strong experience in ServiceNow implementation projects as a ServiceNow Developer who takes over Ownership for own Implementations
- Experience in agile or hybrid delivery models, with strong teamwork, ownership and result orientation.

📌 Senior Software Engineer– ServiceNow AI (ITRF) (Bengaluru)
🏢 Zeiss India
📍 Bengaluru