- Strong experience in L2/L3 application support for Salesforce, MuleSoft and ARIA integrated applications.
- Hands-on experience in MuleSoft API/integration monitoring, troubleshooting and incident resolution.
- Positive understanding of Salesforce CRM, interfaces, data flows and integration processes.
- Experience supporting ARIA/Subscription Billing and its integrations with Salesforce and other downstream/upstream systems.
- Strong knowledge of incident, problem and change management, SLA tracking and production support.
- Required Skills:
- Ability to perform root cause analysis (RCA) and coordinate with development, infrastructure and business teams.
- Experience with production monitoring, log analysis, batch/interface failures and issue resolution.
- Good communication and stakeholder management skills.
- ITIL/service management experience is preferred.
- Telecom/domain experience would be an added advantage.