About Element5:

Element5 is on a mission to transform the way post-acute care organizations work through the power of Agentic AI and intelligent automation. Our AI-driven platform orchestrates autonomous agents that can communicate, make decisions, and execute complex workflows across the patient financial journey — enabling healthcare teams to focus more on patient care and less on administrative burdens.

We’re fast-paced, supercharged, and moving at the speed of light. Our team is made of industry veterans who have built several successful products for healthcare and IT, and are now on the most meaningful mission of our lives. Collectively, we impact improvements in care quality for millions of patients by freeing up healthcare teams from burdens of compliance and regulations.

Recently, Element5 raised $48.5 million in seed funding and operates with offices in San Jose, California and Chennai, India.

Please visit our website at https://www.e5.ai/

Position Overview:

Element5 is looking for a highly motivated, technically exceptional Senior Software

Engineer with deep expertise in Java/J2EE based microservices to join our support team.

This role is ideal for professionals who don't just patch issues, but thrive on troubleshooting complex distributed system architectures, analyzing deep application logs, and collaborating closely with Technical Architects and Core Engineering to ensure permanent system reliability, scalability, and performance.

The ideal candidate must possess advanced code-level debugging skills, a proactive site-reliability mindset, and a willingness to work in a 24/7 rotational shift workplace, including night shifts.

What Your Role Will Look Like

You will play a critical role in ensuring the stability, availability, and smooth functioning of mission-critical healthcare automation platforms.

Key Responsibilities?

Advanced Engineering & Code-Level Resolution

● Directly implement code-level enhancements, bug fixes,



and stability patches to address underlying issues in Java-based microservices applications.

● Go beyond surface-level fixes to analyze complex system behaviors,

collaborating with Technical Architects to evaluate deep-tech infrastructure flaws contributing to recurring outages.

● Collaborate with development and architecture teams to design more scalable, data-driven analytical solutions based on production-floor insights.

? Incident Management & Production Support

● Monitor and support production applications and services to troubleshoot and resolve production issues within defined SLAs.

● Analyze application logs and debug Java-based microservices applications.

● Work comprehensively on incident management, problem management, and service requests.

● Escalate critical production issues backed by detailed technical analysis.

● Participate in deployment validations and production monitoring activities.

● Ensure timely communication and transparent status updates during critical incidents.

? Operational Excellence, Best Practices & Mentorship

● Drive the adoption of best practices around incident logging, troubleshooting,

coding, quality, and runbook updates across teams.

● Perform thorough Root Cause Analysis (RCA) for recurring incidents and outages to drive permanent problem resolution.

● Continuously identify opportunities for automation and process improvements.

● Coordinate seamlessly with development, DevOps, QA, and infrastructure teams for cross-functional issue resolution.

● Create and maintain comprehensive knowledge base articles,



troubleshooting guides, and support documentation.

? Technical Skills Required:

● Strong experience in Java/J2EE and debugging Java-based microservices.

● Profound experience in analyzing logs, debugging complex system behaviors,

and troubleshooting production issues.

● Hands-on experience with production monitoring and observability tools (e.g.,

Datadog or similar) and ticketing systems.

● Strong knowledge of SQL and database querying; familiarity with large-scale data systems (e.g., MongoDB, ElasticSearch) and distributed caching (e.g.,

Redis).

● Good understanding of application deployment, release processes, and cloud environments (AWS).● Solid DevOps knowledge and experience with CI/CD tools, containerization,

and orchestration (Jenkins, Docker, Kubernetes) is a major advantage.

● Familiarity with workflow tools like Airflow, Temporal, or similar is a plus.

? What We Are Looking For:

● 4–6 years of experience in Application/Production Support or Development with a strong lean toward production engineering.

● Bachelor’s degree in Computer Science, IT, or equivalent practical software engineering experience.

● Sound knowledge of Design patterns and SOLID Design Principles to ensure code-level patches and fixes are robust and scalable.

● Excellent debugging, root-cause analysis (RCA), and incident-handling capabilities.

● The ability to "over-communicate" with exceptional articulation and stakeholder management skills during high-pressure outages.

● An enhanced curiosity and a passion for automation—always looking for modern ways to solve legacy system problems.

● Strong ownership mindset, attention to detail, and ability to thrive in a fast-paced environment.

● Willingness to work in rotational/night shifts to ensure continuous production uptime.

Shift Timings

24/7 rotational shifts (including night shifts)

📌 Senior Software Engineer (Chennai)
🏢 Element5
📍 Chennai