Job Title: Senior ServiceNow Developer – Telecommunications, FSM & CSM

Experience: 7 to 10 Years

Category: IT Infrastructure

Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 3 years of relevant experience.

Role Summary

Provide senior technical leadership and hands on development for ServiceNow solutions, with robust Telecommunications domain expertise and deep FSM/CSM implementation experience.

Primary Skills & Responsibilities

Strong ServiceNow development and technical leadership

Telecommunications domain expertise – important

Strong hands on Field Service Management (FSM) implementation experience

FSM implementation experience specifically in Telecommunications / Telco environments

Customer Service Management (CSM)

Work Orders, Work Assignments, Dispatch and Field Agent processes

Mobile Workforce / Field Technician solutions

Customer to field service process integration

Strong JavaScript, Flow Designer and Integration Hub

REST/SOAP and enterprise integrations

CMDB / ITSM integration

Technical design, code review and developer mentoring

Certification

Mandatory: ServiceNow Certified Application Developer (CAD)

Desired: CIS FSM, CIS CSM and CIS ITSM

📌 Senior ServiceNow – Telecommunications, FSM & CSM (India)
🏢 Trigent Software
📍 India