Company Description Global e-Village Services India Limited (GESIL Tech) is a technology-focused organization and proud member of Startup Odisha, delivering specialized IT and ITeS services. The company offers customized software development, operations and maintenance support, software consulting, and digital marketing services to help clients strengthen their digital presence. GESIL Tech works as a trusted technology partner, supporting organizations with strategic guidance and practical implementation.

With a dedicated professional team, the company focuses on reliable service delivery and long-term client relationships.

Role Description The Senior Service Delivery Manager is a full-time role responsible for overseeing end-to-end IT service delivery to ensure consistent, high-quality outcomes for clients. This hybrid position is based in Bhubaneswar, with the flexibility for some work-from-home arrangements. Day-to-day responsibilities include managing service delivery teams, monitoring service performance, and ensuring adherence to agreed service levels and IT service management processes.

The role involves working closely with clients to understand requirements, address issues, and drive continuous improvement in customer satisfaction.

The Senior Service Delivery





Manager will also coordinate with internal stakeholders, prepare service reports, manage escalations, and implement best practices to optimize operational efficiency.

Qualifications

- Strong Service Delivery Management and Service Delivery skills to oversee end-to-end service operations and performance.
- Experience in IT Service Management, including implementing and maintaining ITIL-based processes and service standards.
- Proven ability to drive Customer Satisfaction through proactive service improvements and relationship management.
- Excellent Customer Service skills, with a focus on clear communication, issue resolution, and stakeholder engagement.
- Relevant experience in managing IT/ITeS projects or services, preferably in a client-facing environment.
- Bachelor’s degree in Information Technology, Computer Science, Business, or a related field; advanced certifications in ITIL or service management are an advantage.
- Solid analytical, problem-solving, and organizational skills, with the ability to manage multiple priorities.
- Demonstrated leadership capabilities, including team management, mentoring, and performance coaching.

📌 Senior Service Delivery Manager (Bhubaneswar)
🏢 Global E-Village Services India
📍 Bhubaneswar