15 years of experience including service delivery management experience for large SAP AMS program
Roles and responsibilities
Be responsible of the overall engagement in terms of budget Customer satisfaction contractual compliancy service continuity team members motivations respect of qualitative timely delivery
Be the Customer Single Point of contact for AMS Services subjects
Provide consolidated management reporting to the Customer and LTIM leadership on the services performance
Play a key role in add on sales with Sales Delivery Management team The delivery of the AMS services at the appropriate contractual service levels The management of the delivery of the services and other agreed deliverables in all its aspects specification estimation planning control acceptance SLA compliancy for the applications in scope Implementing and controlling all agreed procedures and processes
Conform to the engagement prioritization identify assign resources on service activities
Drive End to End the problem change release capacity performance management and reporting
Candidate to have following skills A strong interpersonal team spirit as we deliver better together
Organization to plan and deliver accordingly
Proactive in order to mitigate detect the risks
Good relationships skills as you will have to build a network for improving cooperation
Coaching mindset to help your team members evolve
Culturally openminded as we work with Offshore onsite and local people in one team
Business oriented in order to support our client to perform IT and Business
Strong communication skills to manage steering committee customer daily contacts
Understanding of ITIL V4 process and certification is a big plus