Essential Functions

- Will execute transition of processes with end to end accountability
- Consultants in this practice will be required to work closely with our clients on onsite projects
- Provide ground level assessment and recommendations on processes with respect to process re-engineering and offshoring feasibility.
- The job will involve extensive interaction with business users, senior management and IT personnel of EXL.
- To lead client engagements, ensuring consistent service delivery
- Business development in select accounts

Responsibilities

Primary Internal Interactions
- Transitions Reviews. Program Leads, Transitions Managers, Operations Leads, Operations Managers, Quality and PE team
- Solutioning and implementation design. BD Team, Strategic Deal Team, designated operations and enabling functions engaged on case by case basis
- Training and Development. Program Leads, Transitions Managers, Training function, external vendors as needed

Primary External Interactions The primary external interactions of the resource will be in the Solutioning and Implementation Design role wherein the incumbent will interact with client stakeholders to present the solution and Transitions capabilities, and transition selected processes

Qualifications

Education Requirements
- Graduate / Post Graduate in any stream
- PMP, PgMP certification (preferred)

Work Experience Requirements

- 10+ years of experience, most of which should be in BPO environment
- 3+ years of the BPO experience should be in Transitions
- Should have hands-on experience of migrating processes
- Program Management experience of a small to medium size engagement




- Valid (10 year / 5 year) US &/or UK Visa will be an added advantage

EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience, and transform their business. Our partnerships with clients are built on a foundation of collaboration – and we’ve been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers.

We function as one team to make your goals our goals, whether that’s unlocking the value of generative AI or embedding analytics into workflows that reduce risk or power your growth. Clients choose EXL as their transformation partner for many reasons. Our geographic diversity make talent all over the world instantly accessible.

Digital accelerators enable unmatched speed-to-value, letting you realize results quick. It’s our people that truly set us apart, though, including the 1,500 data scientists we have dedicated to our generative AI practice. And our more than twenty years of experience in delivering business services, garnering stellar client references, and maintaining a solid balance sheet are reassuring to our C-suite clients.

Find out for yourself why clients, employees, and analysts think we’re some of the best in the business. Contact us to see how we can help you achieve your goals.

📌 Senior Manager (Noida)
🏢 EXL
📍 Noida