Experience Range: With at least 5 years of hands-on experience in Salesforce solution design and implementation, including significant expertise in Sales Cloud and related Salesforce technologies, up to 8 years total. Key Responsibilities:
- Design and implement scalable Salesforce Sales Cloud solutions that meet business requirements and adhere to industry best practices.
- Lead customization and configuration efforts across Salesforce Sales, Service, and Experience Clouds to optimize sales processes, territory planning, and chance management, delivering measurable improvements in efficiency.
- Develop and maintain Apex classes, triggers, and Lightning Web Components (LWC), as well as custom agents, to extend Salesforce platform functionality.
- Integrate Salesforce with external platforms such as Genesys and Data Cloud, ensuring seamless data flow and robust system interoperability.
- Drive adoption and integration of AI technologies, including OpenAI APIs, to enhance automation, insights, and agent productivity within Salesforce.
- Oversee territory planning, sales automation, and forecast management using advanced Salesforce features, ensuring accurate and timely reporting.
- Collaborate with cross-functional teams to gather requirements,
resolve technical issues, and deliver end-to-end Salesforce solutions.
- Maintain high-quality technical documentation and mentor junior engineers on Salesforce best practices and emerging technologies.
Required Skills:
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Salesforce Experience Cloud
- Salesforce Platform customization and configuration
- Apex programming
- Lightning Web Components (LWC)
- Agentforce development
- Custom agent frameworks on Salesforce
- Salesforce Data Cloud integration
- Genesys integration with Salesforce
- OpenAI API integration with Salesforce
Preferred Skills:
- Salesforce Certified Application Architect or System Architect
- Expertise with Salesforce Data Cloud advanced features
- Hands-on experience with Salesforce DevOps tools and CI/CD pipelines
- Knowledge of advanced sales analytics and reporting in Salesforce
- Familiarity with multi-cloud Salesforce implementations
- Experience with custom agent frameworks beyond Agentforce
Desired Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a closely related discipline
- Salesforce Certified Platform Developer I or II
- Salesforce Certified Sales Cloud Consultant
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📌 Senior Lead Engineer689 (Mumbai)
🏢 Brillio
📍 Mumbai
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