Train Client and EXL specific training curriculum

- Coach and mentor trainees that are struggling towards improvement
- Manage the training class from a EXL disciplinary expectation, absence, performance, misconduct etc.; compile and conduct assessments as required, assesses calls or transactions against quality criteria; give feedback and coaching
- Some client interaction
- Compile reports as required
- Communicate and keep all relevant stakeholders in the loop of training progress and escalating relevant matters towards resolution
- Training administration e.g. room co-ordination, transport, payroll etc.
- Identify training needs and compile material and interventions to close the gaps
- Take calls as required

Responsibilities

Excellent communication 2) Excellent facilitation and knowledge transfer ability 3) Excellent Preprocess, domain and process knowledge 4) Ability to coach & give feedback 5) People skills 6) Being proactive 7) Out of the box thinking 8) Critical thinking 9) Logical reasoning

Qualifications

Higher Education Diploma with 1 - 2 years of relevant experience

📌 Senior Executive (Gurugram)
🏢 EXL
📍 Gurugram