- Design, develop, test, and deploy enterprise-grade IVR and contact center solutions.
- Develop and manage AWS Lambda-based integrations with CRM platforms, databases, APIs, and enterprise applications.
- Configure and optimize Amazon Connect routing profiles, queues, phone numbers, contact flows, and business/operational hours.
- Implement and maintain Infrastructure as Code (IaC) using AWS CloudFormation and Terraform to enable consistent and scalable deployments.
- Troubleshoot connectivity, integration, and application issues, leveraging Amazon CloudWatch logs and AWS monitoring capabilities for root-cause analysis.
- Manage AWS platform incidents, service requests, and technical issues through ITSM processes, ensuring timely resolution and operational continuity.