Key Responsibilities

Requirements Gathering Assist in documenting business requirements for digital channel enhancements (e.g., mobile app features, online banking flows, kiosk integrations).

Customer Journey Mapping Support the creation and refinement of user journeys to ensure frictionless interactions across multiple digital touchpoints.

Process Analysis Map existing retail banking channel workflows and identify friction points or opportunities for digital automation and modernization.

System Implementation Support Participate in the configuration and testing of digital channel solutions. Actively contribute to User Acceptance Testing (UAT) and support the resolution of functional defects.

Data-Driven Insights Analyze user behavior data and channel adoption metrics to provide recommendations for platform improvement and engagement strategy.

Documentation Create functional specifications, user stories, and training documentation for internal product teams and end-users.

Required Qualifications & Skills





Experience 7–10 years of experience in Retail Banking, specifically within digital banking, channel strategy, or FinTech product development.

Domain Knowledge Solid understanding of Retail Banking operations, digital channel ecosystems (Mobile Banking, Internet Banking), and customer-centric design principles.

Technical Proficiency Familiarity with Agile methodologies, JIRA, or similar project management tools. Basic understanding of API-based banking architectures and UI/UX design concepts is a plus.

Analytical Skills Ability to work with data to derive actionable insights regarding channel performance and user behavior.

Communication Solid interpersonal skills to collaborate effectively with cross-functional teams, including design, development, and business stakeholders.

Education Bachelor’s degree in Business, Finance, Computer Science, or a related field.

📌 Senior Consultant (Hyderabad)
🏢 Virtusa
📍 Hyderabad