- RoleService Delivery ManagerTierTier 1Responsibilities The overall responsibility of this role is to facilitate the full lifecycle of a service at Virtusa, include building, transition, and run of IT service lines.Drive complex IT projects (infra, support, service desk). Delivering these projects on time, within budget, and within scope. Coordinate with other departments to ensure all aspects of each project are addressed. Set deadlines, assigns responsibilities, monitors, and summarize project progress. Prepare reports for upper management regarding project status. Ensure project methodologies, project delivery processes, and implementation management processes are followed. This includes managing and driving Project Schedule Risk and Issue Management Scope Change Management Manage the project budget, including understanding and validating estimates, as well as managing project resources effectively. Manage global team of 10+ individualsScope and present new statements of work,
as neededMentor team members as their reporting managerProvide governance for ongoing service deliveryAct as escalation point for critical issuesPredict staffing needsReview and presentation of delivery metricsEnsure operational processes and procedures are metRequired Skills Education Bachelor’s degree in IT, Computer Science, or related field and/or equivalent work experienceITIL v4 certification5-7 years progressive management experience, including medium to large scale projects and IT service deliveryUnderstanding of ITIL frameworkBasic understanding of IT technologiesExperience managing an Infrastructure or customer-facing support (i.e.
Service
Desk)Experience working with technology vendorsProficient in Microsoft Office tools, including Excel and Powerpoint Excellent verbal, written and presentation skills Proven success in managing IT projectsAbility to handle multiple projects and assignmentsProven ability to thrive in a fast paced, energetic environment