Key Responsibilities

 Provide L2/L3 support for SAS Fraud Management (EFMS), Transaction Monitoring, AML, Decision Engine, Analytics and related Risk & Compliance applications.

 Investigate, troubleshoot and resolve complex production incidents within agreed service levels.

 Perform root cause analysis and implement permanent corrective actions to prevent recurrence.

 Deploy application fixes, patches, configuration updates and approved business enhancements.

 Support fraud, compliance and risk stakeholders with business requests, system improvements and regulatory changes.

 Own production readiness, release support and post-implementation validation activities.

 Develop and enhance monitoring, alerting, operational procedures and knowledge articles.

 Engage vendors, infrastructure teams and business users during incidents and problem resolution.

SAS & Cloud Platform Support

 Administer and support SAS Viya 3.5 and Viya 4 environments.

 Support deployment, configuration and maintenance of fraud detection, monitoring and analytics solutions.

 Provide operational support across cloud-hosted environments including Microsoft Azure and AWS.

 Monitor application health, performance, capacity,



security and availability across cloud platforms.

 Support containerised and enterprise application environments, including Linux-based infrastructure where required.

Required Skills & Experience

 7+ years supporting enterprise applications, preferably within banking or financial services.

 Strong hands-on experience with SAS Viya 3.5 and Viya 4.

 Experience supporting SAS EFMS, Transaction Monitoring, AML, Decisioning and Analytics platforms preferred.

 Working knowledge of Azure and AWS cloud services and operational support practices.

 Experience implementing fixes, upgrades, patches and production changes.

 Strong understanding of incident, problem and change management practices (ITIL preferred).

 Scripting or automation experience using PowerShell, Bash, Python or similar technologies preferred.

 Ability to communicate effectively with both technical and business stakeholders.

 Solid customer focus with a proactive, ownership-driven mindset.

 Ability to work under pressure and manage critical incidents calmly and effectively.

 Commitment to continuous improvement, knowledge sharing and operational excellence.

📌 Senior Consultant (Chennai)
🏢 Virtusa
📍 Chennai