1. Strategic Partnership &
- Advisory

- Act as a trusted advisor to the EVP on strategic, operational, and organizational matters
- Support development and execution of global operations strategy and annual operating plans under the Run-Transform-Innovate-People model
- Translate strategic priorities into actionable plans and measurable outcomes
- Provide analysis and recommendations on key business decisions

1. Cross Functional Alignment

- Serve as liaison between Global Operations and IMUs, SGUs &
- Corporate (Finance, HR, Procurement, LIFE etc.)
- Ensure alignment of operational priorities with broader corporate strategy
- Drive collaboration across regions and functions to deliver enterprise-wide outcomes

1. Operational Execution &
- Excellence

- Drive execution of high-priority initiatives across global operations
- Track and monitor KPIs, dashboards, and performance metrics
- Risk &
- Issue management - Identify risks, bottlenecks, and process inefficiencies; implement corrective actions
- Lead cross-functional initiatives to improve operational effectiveness and scalability

1. Executive &
- Leadership Support

- Prepare executive briefings, presentations, and communications
- Manage the EVP’s strategic agenda, ensuring focus on highest-impact priorities
- Facilitate leadership team meetings, including agenda setting, follow-ups, and action tracking

1. Program &
- Change Management

- Lead large-scale transformation and change initiatives within the SGUs (Domain Operations, F&A; Ops and FRAC)




- Develop communication plans to ensure transparency and engagement across global teams
- Implement governance frameworks to support structured decision-making

Responsibilities

- Ability to anticipate executive needs and proactively solve problems
- On-time delivery of strategic programs & key report outs
- Drives measurable results and accountability
- Builds trust across diverse stakeholders
- Demonstrates resilience, adaptability, and sound judgment
- Operates with a global mindset and cultural awareness
- Reduction in risk and escalation turnaround time

Qualifications

- Familiarity with analytics, digital transformation, and outsourcing models
- Strong strategic and analytical capabilities
- Exceptional project and program management skills
- Executive-level communication and presentation skills
- High emotional intelligence and stakeholder management ability
- Ability to operate effectively in ambiguity and fast-paced environments
- Robust financial and business acumen
- Discretion and integrity in handling confidential matters

EDUCATIONAL QUALIFICATIONS &

- RELEVANT YEARS OF EXPERIENCE

- Bachelor’s degree required, MBA or advanced degree preferred
- 10–12+ years of experience in operations, strategy, consulting, or business leadership roles
- Experience working in a global, matrixed organization
- Prior experience in a Chief of Staff, strategy, consulting, or senior operations role preferred

📌 Senior Assistant Vice President - Chief of Staff (Noida)
🏢 EXL
📍 Noida