1. Review insured patient accounts and validates all co-pays and deductibles are accurate
2. Maintain records of contacts and attempted contacts with delinquent account patients as well as records of any payments collected from the patients
3. Submit monthly reports on the status of unpaid accounts and any repayment progress
4. Provide customer service regarding collection issues, process patient refunds, process and review account adjustments, resolve payment discrepancies and short payments
5. Submit monthly refund reconciliation reports to ensure all patient/insurance accounts are accurate
6. Process unapplied balances on patient’s account;
7. Explain the breakdown of the balance owed by reviewing the EOB/ERA received from the patient’s insurance
8. Should possess strong skills set in AR scenarios with over 2 years of experience.
9. Should able to differentiate between Refunds and Adjustment
10. Should have strong knowledge in MS WORD/ PDF/ EXCEL .
11. Positive in voice calls and probing the required questions with payers for refunding.