Salesforce Administrator

Department: 73-436 - Customer Services - CoE Employment Type: Permanent - Full Time

Location: India - Hyderabad

Reporting To: Amit Juyal

Description

OverviewWe are seeking a proactive and detail-oriented Salesforce Administrator with 3–5 years of hands-on experience in managing, configuring, and optimizing Salesforce environments. The ideal candidate will ensure smooth CRM operations, support business users, and drive process improvements through Salesforce best practices.

Key Responsibilities

- Manage day-to-day administration of Salesforce, including user setup, profiles, roles, and permissions.
- Configure and customize objects, fields, workflows, validation rules, and page layouts.
- Maintain data integrity through regular audits, deduplication, and data cleansing.
- Develop and maintain reports and dashboards to support business decision-making.
- Collaborate with cross-functional teams to gather requirements and implement solutions.
- Provide end-user training and support to enhance adoption and efficiency.




- Monitor system performance and troubleshoot issues proactively.
- Assist in Salesforce upgrades, releases, and integration projects.

Skills, Knowledge & Expertise

- 3–5 years of Salesforce Administration experience.
- Robust knowledge of Salesforce configuration (objects, workflows, validation rules, reports, dashboards).
- Experience with data management and security controls.
- Familiarity with Salesforce Lightning Experience.
- Excellent problem-solving and communication skills.
- Ability to work with stakeholders across departments.

Preferred Skills and Qualifications

- Salesforce Administrator Certification (ADM 201).
- Exposure to Salesforce integrations (API, middleware tools).
- Knowledge of Sales Cloud, Service Cloud, or Marketing Cloud.
- Experience with third-party applications from AppExchange.
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- Salesforce Certified Administrator preferred.

📌 Salesforce Administrator (India)
🏢 Dazn
📍 India