- Order Processing: Enter, track, and manage sales orders from booking to final delivery, payment followup with client
- Customer Support: Answer client questions, resolve complaints, and give prompt service updates.
- Data & Reporting: Maintain CRM databases, manage sales MIS, and build performance tracking spreadsheets.
- Team Coordination: manage sales collateral.
- Cross-Department Link: Work with finance, marketing, and logistics to coordinate campaigns and fulfillment.
Required Skills & Qualifications
- Education: Bachelor's degree in business, marketing, or a related field (or equivalent work experience).
- Experience: 1 to 3 years in sales support, administration, or customer service roles.
- Software Skills: Solid proficiency in Microsoft Excel (VLOOKUP, pivot tables) and CRM platforms (Salesforce, HubSpot, or Zoho).
- Communication: Clear verbal and written communication skills for dealing with clients and internal teams.
- Organization: High attention to detail, multitasking aptitude, and strong time-management skills.