Company Description Gozo is a travel technology company transforming how people travel between cities across India, already serving customers in over 7,000 towns and cities. Through a large, vetted network of chauffeured cabs, Gozo focuses on delivering comfortable, affordable travel without price haggling or compromising on quality. The company’s platform connects customer demand with trusted cab operators, built on core pillars of quality service, transparency, and trust.

Gozo is committed to creating personalized and memorable travel experiences for both business and leisure trips, with commercially licensed vehicles and pre-screened drivers. A significant portion of business comes from repeat customers, reflecting Gozo’s robust emphasis on customer satisfaction and service reliability.

Role Description The Sales Associate role at Gozo is a full-time, on-site position based in Kolkata.

The Sales

Associate will engage with potential and existing customers, explain Gozo’s services, and assist in converting inquiries into bookings. Daily responsibilities include responding to leads via phone, email, and chat, providing accurate information on pricing and routes, and ensuring a smooth booking experience. The role also involves maintaining customer records, following up on pending inquiries,



and supporting promotional campaigns and partner relationships.

The Sales

Associate will collaborate closely with operations and customer support teams to help deliver a consistent, high-quality travel experience.

Qualifications

- Candidates should possess strong communication and interpersonal skills, including clear spoken and written English and the ability to build rapport with diverse customers.
- Candidates should possess customer service and relationship-management skills, such as handling queries professionally, resolving issues, and maintaining a customer-centric approach.
- Candidates should possess sales and negotiation abilities, including lead follow-up, objection handling, and comfort with meeting sales and conversion targets.
- Candidates should possess basic computer and CRM skills, including working with web-based platforms, spreadsheets, and maintaining accurate customer records.
- Additional beneficial qualifications include prior experience in sales or travel services, familiarity with the local and intercity travel market, and proficiency in regional languages.
- Ability to work on-site in Kolkata, manage time effectively, collaborate with cross-functional teams, and adapt in a fast-paced, technology-driven environment.

📌 Sales Associate (Kolkata)
🏢 Gozo
📍 Kolkata