Hiring Help Desk for a Reputed/MNC company located at Mohali.

Requirements

We are looking for a professional and customer-focused Help Desk / IT Support Executive to join our team. The ideal candidate should have strong verbal and written communication skills, a problem-solving mindset, and the ability to effectively handle customer queries and IT support requests.

Key Responsibilities:-

- Manage and respond to customer support requests.

- Coordinate with customers and internal technical teams.

- Understand customer requirements and provide appropriate assistance.

- Prepare professional and accurate quotations based on customer requirements.

- Maintain basic service records and follow-ups.

- Handle customer queries and support requests professionally through calls, emails, and other communication channels.





- Coordinate with the technical team to understand and resolve customer requirements.

- Prepare accurate and professional quotations based on customer requirements.

- Follow up with customers and the technical team to ensure timely updates and closure.

- Maintain basic records of customer requests and quotations.

Requirements:-

- Good verbal and written communication skills

- Basic understanding of IT products/services and technical support

- Valuable coordination and follow-up skills

- Ability to prepare professional quotations

- Basic knowledge of MS Excel and Word

- Customer-friendly and professional approach

Preferred:-

- Experience in Help Desk, IT Support, Technical Support, or a similar role will be an advantage.

📌 RSV - Help Desk Executive (Chandigarh)
🏢 Vasudha Business Solutions
📍 Chandigarh