Trace, a Fraud Detection & Prevention organization, is looking for a strong Revenue & Delivery Manager who can take end-to-end ownership of revenue, delivery, client commitments, team performance, quality, and operational excellence.
This is not a coordination role. It is an ownership role.
What you will own:
- Monthly, quarterly & annual revenue targets
- Delivery performance, TATs & SLAs
- Client escalations and closure
- Team targets, productivity & accountability
- Process improvement, SOPs & operational controls
- Quality with a target of <2% error rate
- Data-driven problem solving & root-cause analysis
- Automation initiatives to improve scale and efficiency
- Building and developing high-performing teams
What we’re looking for:
- 7–10 years overall experience
- Experience in BPO/KPO/BGV/Fraud Detection & Prevention operations
- BGV experience preferred
- Strong experience managing operational/delivery teams
- Highly analytical, target-driven and execution-focused
- Robust Excel, analytics, reporting & presentation skills
- Excellent client communication and escalation management
- Comfortable with stretch goals and high accountability
Success in this role = Revenue + Delivery + Quality + Productivity + Client Satisfaction + Team Accountability + Automation
We are looking for someone whose mindset is:
“The target is mine. The delivery is mine. The team is mine. The problem is mine — and I will drive it to closure.”
If this sounds like you — or someone you know — we would love to connect.