Group Company: AU Small Finance Bank Limited

Designation: Relationship Officer Wheels Used

Office Location: ALIRAJPUR Alirajpur , Agar Malwa Agar Malwa , Ajeetgarh Ajeetgarh , Ajmer Asset Center Ajmer , Aklera Asset Center Aklera , Akola Akola , Alot Alot , Andheri Four Bungalows Mumbai Mumbai , Anna Nagar 6Th Avenue Chennai Chennai , Ashoknagar Bhopal Asset Centre Ashok Nagar , Ashram Road Ahmedabad Ahmedabad , BEEJOLIYA Bijoliya , BHADRAK Bhadrak , BHANUPRATAPPUR Bhanupratappur , BHAVANIPURAM VIJAYAWADA Vijaywada , BHOPAL RUB Bhopal , Badnagar Asset Centre Badnagar , Bagru Bagru , Balasinor Balasinor , Balod Asset Center Balod , Baloda Bazar Asset Centre Baloda Bazar , Banswara Banswara , Baraily Bareli , Baramati Baramati , Bardoli Asset Center Bardoli , Barmer Asset Center Barmer , Barshi Asset Centre Barshi , Barwani Asset Centre Barwani , Bassi Bassi , Bavla Asset Center Bavla , Beawar Asset Center Beawar , Begun Begun , Behror Behror , Belapur Asset Center Belapur , Belda Belda , Bemetara Asset Centre Bemetra , Betul Asset Centre Betul , Beverly Park Mira Road Thane Mumbai , Bhairunda Bhairunda , Bhankrota Jaipur Jaipur , Bhanwar Kuan Indore Asset Center Indore , Bharatpur Bharatpur , Bhilwara Asset Center Bhilwara , Bhinder Bhinder , Bhinmal Bhinmal , Bhiwadi Asset Centre Bhiwadi , Bhopal Asset Center Bhopal , Bhuj Bhuj , Biaora Asset Centre Biaora , Bidasar Bidasar , Bijainagar Bijainagar , Bilaspur Asset Center Bilaspur , Bodeli Bodeli , Borivali Mumbai Asset Center Mumbai , Bus Stand Road Harda Harda , C Scheme Jaipur Jaipur , CHIKHALI KHERGAM ROAD Chikhli , Chaksu Chaksu , Chandkheda Ahmedabad Ahmedabad , Chhabra Chhabra , Chhatarpur Chhatarpur , Chhindwara Asset Center Chhindwara , Chinchwad Pune Pune , Chirawa Chirawa , Chittorgarh Chittorgarh , Chomu Chomu , Churu Churu , DAMOH Damoh , DEBARI Udaipur , DEVGADH BARIA Devgadh Baria , DHARAMPUR Dharampur , Dantaramgarh Dantaramgarh , Dashmesh Tower Sagar Sagar , Dausa Dausa , Dewas Dewas , Dhankawadi Asset Centre Pune , Dhar Dhar , Dholka Dholka , Didwana Asset Centre Didwana , Dungarpur Asset Center Dungarpur , Dwaraka Nagar Visakhapatnam Visakhapatnam , Eluru West Godavari , Fatehpur Fatehpur , Ferozepur Road Ludhiana Ludhiana , GADARWARA Gadarwada , GARHAKOTA Garhakota , GUNTUR RUB Guntur , Gajner Road Bikaner Asset Center Bikaner , Gandhidham Gandhidham , Gangapur Gangapur , Ganj Basoda Ganj Basoda , Gotan Gotan , Gudda Malani Asset Center Barmer , Gwalior Asset Centre Gwalior , Hanumangarh Asset Center Hanumangarh , Hazira road Adajan Surat Adajan , Heerawala Heerawala , Himatnagar Asset Center Himatnagar , Hindaun Hindaun , Hira Panna Market Bhilwara Bhilwara , Howrah Howrah , Hyderabad, S R Nagar Asset Centre Hyderabad , Idar Idar , Indore Asset Centre Indore , Itawa Asset Center Itawa , JAT Jat , Jabalpur Asset Centre Jabalpur , Jagdalpur Asset Centre Jagdalpur , Jaipur Registered Office Jaipur , Jaipur Tonk Road Ro Jaipur , Jalgaon Asset Center Jalgaon , Jammu Asset Centre Jammu , Jhunjhunu Asset Center Jhunjhunu , Jobner Jobner , Junagarh Junagarh , KANNOD Kannod , KATGHORA Katghora , KHADAKPADA KALYAN Thane , KOPAR KHAIRANE New Mumbai , Karad Asset Centre Karad , Karjan Karjan , Kathlal Kathlal , Khandela Khandela , Khandwa Asset Centre Khandwa , Kharadi Asset Center Pune , Khargone Khargone , Khejroli Khejroli , Khetri Khetri , Khimsar Asset Center Nagaur , Kishangarh Kishangarh , Kishangarh Road Parbatsar Parbatsar , Kolayat Kolayat , Korba Korba , Kota Asset Center Kota , Kotputli Kotputli , Krishnanagar Krishnanagar ,



Kukshi Asset Centre Dhar , Kullu Asset Centre Kullu , Laxmisagar Bhubaneswar Bhubaneswar , Limdi Chakaliya Road Limdi , Link Road Cuttack Cuttack , Losal Asset Centre Losal , Lunkaransar Lunkaransar , Mahasamund Asset Centre Mahasamund , Mahavir Nagar Kandivali West Mumbai Mumbai , Main Pal Road Jodhpur Asset Center Jodhpur , Mandla Mandla , Mandsaur Asset Center Mandsaur , Manendragarh Asset Centre Manendragarh , Mansarovar Madhyam Marg Jaipur Jaipur , Merta City Merta City , Modasa Modasa , Mukund Nagar Pune Pune , Multai Asset Centre Multai , Mulund West Mumbai Mumbai , Mundra_Asset Centre Mundra , Murali Nagar Visakhapatnam Visakhapatnam , NAGDA Nagda , Nagaur Asset Center Nagaur , Nallagandla Hyderabad Hyderabad , Nandyala Nandyal , Narmadapuram Asset Center Hoshangabad , Naroda Asset Center Ahmedabad , Narol Asset Center Ahmedabad , Neem Ka Thana Neem Ka Thana , Neemuch Asset Center Neemuch , Nohar Nohar , Nokha Nokha , PACHOD Pachod , Palanpur Asset Center Palanpur , Pali Pali , Pallu Asset Center Pallu , Pandharpur Asset Center Pandharpur , Pandhurna Pandhurna , Panvel Asset Center Panvel , Paota Paota , Patan Asset Center Patan , Phalodi Phalodi , Phaltan Asset Centre Phaltan , Pipariya Asset Centre Narmadapuram , Pithampur Pithampur , Pratap Nagar Jaipur Jaipur , Pratapgarh Pratapgarh , Pune City Asset Centre Pune , Pune RO Pune , Raghu Marg Alwar Alwar , Raipur Asset Center Raipur , Raisinghnagar Raisinghnagar , Raja Park Jaipur Jaipur , Rajgarh Asset Center Alwar , Rajim Rajim , Rajpipla Asset Centre Rajpipla , Rajpura Asset Centre Rajpura , Raksha Business Centre Zirakpur Zirakpur , Ramganj Mandi Ramganj Mandi , Rani Bazar Bikaner Asset Center Bikaner , Ratan Park Society Borsad Borsad , Ratangarh Ratangarh , Ratlam Asset Center Ratlam , Rawatsar Rawatsar , Rewa Rewa , Sahwa Sahwa , Salumber Salumber , Salumber Asset Centre Salumber , Sangod Sangod , Sardar Patel Marg Rajkot Rajkot , Sardarshahar Asset Center Sardarshahar , Satna Satna , Sawai Madhopur Sawai Madhopur , Sayaji Road Navsari Navsari , Sendhwa Asset Center Sendhwa , Shahpura Shahpura , Shajapur Asset Centre Shajapur , Shimla Asset Center Shimla , Shivranjani Ahmedabad Ahmedabad , Shujalpur Asset Centre Shujalpur , Sikar Asset Center Sikar , Simalwara Asset Center Simalwara , Sri Ganganagar Asset Sri Ganganagar , Sri Madhopur Sri Madhopur , Sri Vijainagar Sri Vijainagar , Station Road Anand Anand , Sujangarh Sujangarh , Supela Bhilai Bhilai , Tarapur Tarapur , Thanagazi Thanagazi , Thane Asset Center Thane , Thoi Thoi , Time Square Surat Asset Centre Surat , Turbhe Asset Center Mumbai , Udaipur Asset Center Udaipur , Udaipurwati Udaipurwati , Ujjain Asset Center Ujjain , VIJAY NAGAR JABALPUR Jabalpur , Vadodara Asset Center Vadodara , Vaishali Nagar Jaipur Jaipur , Valsad Valsad , Vapi Asset Center Vapi , Vesu Surat Surat , Vijapur Asset Centre Vijapur , Vki Jaipur Jaipur , Vyara Asset Centre Vyara , Wardha Wardha , Zorawar Singh Chowk Jammu Jammu

Position description: Primary interface of the bank with the customer as well as the channels for business sourcing

Primary Responsibilities

- 1.



Achieve assigned targets and productivity requirements - meet the threshold targets on monthly basis 2. Generate potential business leads from sourcing channels, follow up and bring it to closure 3. Assess customer profile, visit customer's place, collect necessary documentation and recommend customers to credit for approval 4. Ensure physical delivery of vehicle from the dealer/channel partner - stay vigilant about asset jumping/over pricing etc.
- Follow up and collect deferrals and post disbursement documents in a timely manner.
- Ensure only Direct sourcing from authorised dealers and empanelled channels - no third party sourcing, includes employees of other banks and financial institutions.
- Manage relationship with dealers, Commercial Associates, referrals and other sourcing channels to generate business volumes through these channels. 8.

Ensure

Asset verification and Non starter-Early default cases and build relationships 9. Ensure timely servicing of customer service requests

Additional Responsibilities

- 1. No false commitments in the market place/ Misselling strictly not allowed 2. No cash transactions without official reciepts 3. share all relevant information with seniors promptly.
- To understand the core of the bank's business philosophy and methodology 5. Explain terms and conditions to the customer with full transparency and clarity 6. Provide timely feedback on customers to the channels

Reporting Team

- Reporting Designation:
- Reporting Department:

Educational Qualifications Preferred

- Category:
- Field specialization:
- Degree:
- Academic score:
- Institution tier:

Required Certification/s

Required Training/s

Required Work Experience

- Industry: BFSI
- Role: Sales Executive, Sales Officer, Customer Service Executive/Officer, Relationship Executive/Officer
- Years of experience: 0 to 3

Key Performance Indicators: Business Volume, Average Ticket size, Boarding rate Required Competencies: 1. Customer-centric mindset and actions 2. adept at handling digital business apps and software 3. hard work and detail-orientation 4. eager to learn and grow as a banking professional 5. positive mindset, ethical and high integrity 6. Bias for Action and Urgency 7. ownership and accountability for results

Required Knowledge: 1. Knowledge of documents pertaining to vehicle sale / purchase 2. Aptitude for sales & marketing - lead generating activities 3. Persistence and patience in dealing with clients 4.

Target Market

Knowledge - Local Area geography familiarity 5. Familiarity with Digital applications 6. Detailed data collection/recording

Required Skills: 1.

Professional

Communication - Regional language proficiency, verbal and written fluency, soft-spoken 2.

Relationship

Management - Client-Centric Approach, respectful 3.

Sales

Forecasting & Reporting

Required Abilities

- Physical: 1. Physical fitness 2. Mental agility 3. Ability to do extensive field travel/work 4. Ability to handle work pressure and demanding clients
- Other:

Work Workplace Details: 90% - Field, 10% - Office

Specific Requirements

- Travel: High
- Vehicle: 2-wheeler
- Work Permit:

Other Details

- Pay Rate:
- Contract Types: Permanent
- Time Constraints: Flexibile workhours as per business requirement
- Compliance Related: 1. Aherence to Code of Conduct policy of the bank 2. Non-disclosure of confidential information about bank, clients 3. Responsible handling of bank assets s.a. ID Card, SIM, Marketing material, digital devices, Receipt book etc.
- Union Affiliation:

📌 Relationship Officer Wheels Used (Kolkata)
🏢 AU Small Finance Bank
📍 Kolkata