Ensure accuracy and compliance in the audits for order forms and contracts are accurate, compliant and aligned with client policies.
Key Responsibilities
- Perform QA checks on workflows Request verification form.
- Validate order details units of service, approvals, contract terms, invoicing details.
- Conduct sanity checks on order implementation and renewal cases.
- Document errors, categorize by severity, and Submit RCA.
- Provide feedback to assigned team members to prevent repeat errors.
- Maintain audit logs and compliance reports.
Skills & Qualifications
- Bachelor’s degree (Business/Finance/Operations).
- 1–2 years of QA experience in order management, deal execution, or BPO/KPO processes.
- Solid attention to detail and analytical ability.
- Familiarity with SAP, CRM,
or workflow tools preferred.
- Excellent written and spoken English skills
- Effective written and verbal communication.
- Effective coaching and remedial skills
Work Requirements
- Ability to extend as per business needs to meet “End of Quarter business needs” based on Volume and client requests
- Location Hyderabad - Virtusa Campus
- Work Model Work from Office
- Shift 24 x 5
- Current shift - EMEA 02 30 PM to 11 00 PM - 1 Way Drop Transport provided
- Shift Allocation Based on Business Needs
- Shift Allowance - As per Virtusa Policy