We are seeking an experienced Project Manager to run day-to-day operations for a large managed services solution practice with steady service quality. You will align cross-functional teams, strengthen governance and SLA execution, and support AI initiatives through clear reporting and process improvement. Apply to help scale consistent delivery across the organization!
Responsibilities
- Run operations for the "Managed Services Solution Practice"
- Coordinate cross-department collaboration to align project goals and streamline service delivery processes
- Facilitate explicit communication channels and routine status reporting for internal teams and external stakeholders
- Drive senior leader engagement and alignment on AI initiatives
- Lead key calls across multiple programs/initiatives while handling ambiguity and multitasking
- Track progress and report key performance indicators tied to AI practice operations
- Support the integration of AI knowledge into practice workflows and deliverables
- Identify operational challenges and resolve them to keep the practice running smoothly
- Define program scope, objectives, and success criteria during initiation and planning
- Oversee ongoing program performance to ensure compliance with service level agreements and contractual obligations
- Evaluate risks that impact program outcomes and stakeholder expectations, and mitigate them
- Build and maintain dashboards and reports,
and drive continuous improvement by incorporating feedback and refining operational workflows
Requirements
- Extensive IT industry experience of 14-17 years across delivery, operations, or program environments
- Demonstrated background in managed services programs and running operations for large accounts/programs, emphasizing operational consistency and risk mitigation
- Proven ability to collaborate with local and global leaders plus diverse cross-functional teams toward shared outcomes
- Exceptional interpersonal and communication skills to engage senior leadership across global stakeholders
- Strong capability in negotiating and de-escalating stakeholder conflicts through strategic communication
- Solid competency in establishing governance frameworks that ensure SLA adherence and improve operational excellence
- Genuine enthusiasm for applying AI technologies to improve managed services delivery and innovation
- Foundational knowledge of artificial intelligence concepts and related technologies
- Hands-on background in creating and maintaining senior leader reports and dashboards
- Proven experience driving process improvement and automation initiatives
- Working proficiency with Jira including board and workflow management, dashboards, and queries
- Practical familiarity with Advanced Excel, Power BI, and Power Automate