- Lead innovation and continuous improvement initiatives across AMS L1 & L2 Production Support teams
- Drive operational excellence by reducing incidents, improving SLA adherence, lowering MTTR, and minimizing operational noise
- Embed automation, standardization, and shift‑left practices into day‑to‑day AMS operations
- Champion adoption of digital and automation solutions such as ServiceNow ITOM, RPA, and intelligent automation
- Establish Lean / Six Sigma–driven, data‑led improvement frameworks aligned with ITIL/ITSM best practices
- Track and improve key operational KPIs including SLA compliance, incident backlog, MTTR, and automation coverage
- Act as a customer‑facing leader, partnering with application, engineering, DevOps, and business stakeholders
- Coach and mentor L1/L2 teams to build an innovation‑led, problem‑solving culture
- Lead change management to ensure smooth adoption of current processes, tools, and technologies
- Deliver measurable, sustained improvements on the production floor through a run‑focused, outcome‑driven approach

📌 Process Improvement Manager (Maharashtra)
🏢 Ensono
📍 Maharashtra