Profile- ORDER MANAGEMENT

Job Location-Bangalore

Immediate Joiners Only

Rotational Shifts, Cab Available

Experience Reqd-2-5years, Package-4 to 5.5lpa

Expertise Preferred Order Management /Q2C/S2F

Responsibilities

- Manage end-to-end customer order operations.
- Process and validate customer orders, requests and transactions within SLA.
- Work on SAP and Salesforce.
- Manage and close Salesforce cases within defined timelines.
- Handle customer returns and defective claim validation.
- Investigate chargebacks and order/delivery discrepancies.
- Support Credit/Debit Memo activities and maintain proper documentation.
- Prepare operational reports and perform data validation.
- Escalate exceptions, system issues and non-standard requests.
- Identify recurring issues and support process improvement & automation.
- Participate in training, knowledge transfer and customer governance meetings.
- Maintain SOPs, trackers and process documentation.

Qualifications

- Graduate with 2–3 years

Required Skills





- Strong experience in Order Management / Order-to-Cash (O2C).
- Hands-on experience with SAP.
- Experience with Salesforce preferred.
- Good knowledge of Order Processing & Order Validation.
- Experience in Returns, Defective Claims & Chargebacks.
- Understanding of Credit/Debit Memo processes.
- Positive knowledge of SOP, SLA, Reporting & Data Validation.
- Strong communication, problem-solving and stakeholder management skills.
- Immediate Joiner / Short Notice candidates preferred.

Preferred Skills

- Order Management | O2C | SAP | Salesforce | Order Processing | Returns | Chargebacks | Credit/Debit Memo | SLA | SOP | Data Validation | Customer Service

Pay range and compensation package

Package-5.5lpa Experience-2.5yrs +

Equal Opportunity Statement

We are committed to diversity and inclusivity.

📌 Order Management Specialist (Immediate Joiner 2+) (Karnataka)
🏢 Innova ESI
📍 Karnataka