This role focuses on applying Lean Six Sigma methodologies to optimize internal cyber workflows, platforms, and operating models, improving throughput, quality, and cost efficiency across global delivery teams.
Key Responsibilities
- Six Sigma &
- Process Excellence (Core Focus)
- Apply DMAIC / Lean frameworks to improve internal cyber operations
- Conduct as-is vs to-be assessments of processes
- Drive process standardization, SOP creation, and control frameworks
- Define KPIs and governance of the same
- Redesign and optimize workflows across:
- Reduce manual touchpoints and process variability
- Enable scalable, repeatable operating models across GCC locations
- Automation &
- Platform Efficiency
- Identify and implement automation opportunities across services
- Use tools such as:
- Power Platform (Power Automate, Power Apps)
- Workflow/orchestration tools
- Partner with tech teams to build solutions
- Data, Metrics &
- Decision Intelligence
- Build operational dashboards
- Improve data quality and reporting frameworks
- Enable data-driven decision making in cyber operations
- Stakeholder &
- Transformation Leadership
- Partner with:
- Cyber Ops leadership
- IT / Platform teams
- GCC delivery teams
- Lead cross-functional transformation initiatives
- Drive adoption of process excellence in cyber teams
- Team Leadership
- Review and guide junior resources
- Coach teams on Six Sigma tools and mindset
- Build a continuous improvement culture within cyber ops
Required Skills &
- Experience
Core
- 8–12 years in Operations Excellence / Six Sigma / Transformation
- Preferred Experience improving internal operations
- Strong track record in process optimization at scale
Six Sigma
- Lean Six Sigma Black Belt / Green Belt preferred
- Expertise in:
- Process mapping
- Root cause analysis
- Waste elimination
Automation &
- Data
- Power Platform (must-have)
- BI tools (Power BI / Tableau)
- Basic Python / data handling knowledge
Leadership
- Robust stakeholder management
- Experience driving global/GCC transformation
- Ability to influence operations + tech teams