Project Context

This position carries day-to-day firewall operations across the IT estate, under a formal change governance regime. The second technology is either campus LAN or Cisco Catalyst SD-WAN, ensuring that firewall changes are made by someone who understands the traffic they affect.

Goals and Deliverables

Responsibilities

Core Responsibilities

- Resolve incidents and service requests within agreed SLA targets, with structured troubleshooting and analysis before any escalation.
- Maintain complete, evidence-based ticket documentation; escalate to Level 3 only with full diagnostic detail.
- Own backlog hygiene, timely stakeholder updates, and disciplined shift handovers to guarantee operational continuity.
- Author and maintain Knowledge Base Articles and runbooks; identify repeat incidents suitable for shift-left to Level 1.
- Apply ITIL incident, change, and problem management, and comply with internal security and audit requirements.




- Contribute to Major Incident support, KPI reporting and operational performance reviews, and to problem management investigations.

Specific Responsibilities

- Administer PAN-OS on a daily basis: session analysis, policy lookup, commit failure recovery.
- Work in Panorama: device groups, template stacks, configuration push conflicts.
- Implement rule changes under the approval process in force; maintain rulebase hygiene and flag shadowed or over-permissive rules.
- Triage threat prevention events — IPS, antivirus, URL filtering, sandboxing — including false positives on business-critical flows.
- Support high availability, upgrade campaigns, and lifecycle activities.

Skills

Expected Skills

Skill Level

- Palo Alto
- STP
- VLAN
- 802.1Q

📌 Network Operations Engineer — Palo Alto Firewalls (Pune)
🏢 Emagine
📍 Pune