Role- NOC Engineer

Experience- 8-12YRS

Location - Chennai/Hyderabad

Mode of Work - Hybrid

Shifts - Rotational

JOB SUMMARY

- Act as the senior operational point of contact during Priority 1 and Priority 2 incidents, ensuring timely technical engagement, escalation, stakeholder communication, and service restoration.
- Lead technical bridge calls by establishing incident command, assigning workstreams, tracking recovery actions, and maintaining clear communication cadence.
- Perform advanced event correlation across infrastructure, network, application, middleware, database, and cloud monitoring platforms.
- Validate alerts based on business impact and service criticality to reduce false positives, duplicate incidents, and unnecessary escalations.
- Identify monitoring gaps and recommend improvements to alert thresholds, dashboards, service maps, dependency views, and escalation workflows.
- Mentor junior NOC analysts and provide technical guidance during complex incidents, shift operations, and troubleshooting activities.
- Review shift handovers for completeness, operational risk, pending escalations, critical alerts, and follow-up actions.
- Coordinate with application, infrastructure, cloud, network, cybersecurity, service desk, and vendor teams for end-to-end incident resolution.
- Support problem management by contributing incident timelines, technical evidence, recurring-failure trends, and corrective or preventive actions.
- Participate in change readiness reviews and assess the operational impact of planned infrastructure and application changes.
- Drive continual service improvement initiatives using incident trends, repeat-alert analysis, response-time data, and operational observations.
- Ensure adherence to incident management, escalation, communication, documentation, and SLA governance standards.




- Provide operational inputs for capacity planning, availability improvement, resilience planning, and disaster-recovery readiness.
- Support audit and compliance requirements by maintaining accurate evidence, incident records, shift logs, and operational documentation.
- Participate in on-call or rotational support and provide senior-level coverage for critical business services.

ESSENTIAL RESPONSIBILITIES

- Monitoring & Observability Tools
- ServiceNow Incident Management
- Major Incident Support
- Event Correlation & Impact Analysis
- Escalation Management
- Infrastructure Operations (Windows/Linux/Network/Cloud)
- ITIL Process Knowledge
- Stakeholder Communication
- Operational Reporting & Analytics

Technical Skills

- Enterprise Monitoring & Observability (Dynatrace, Grafana)
- Infrastructure Fundamentals (Windows, Linux, Network, Cloud)
- Application & Middleware Monitoring
- Root Cause Analysis (RCA) Support
- Dashboard & Operational Reporting
- Automation Awareness (PowerShell, Python, Ansible preferred)

Incident Management Skills

- Incident Triage & Prioritization
- P1/P2 Major Incident Identification
- Escalation Management
- SLA Tracking & Governance
- Service Restoration Coordination
- Bridge Call Support & Incident Documentation
- Post Incident Review (PIR) Participation

Operational Skills

- Impact Assessment
- Resolver Team Coordination
- Shift Handover Management
- Runbook & SOP Adherence
- Change Awareness & Operational Risk Assessment
- Continuous Service Improvement
- Operational Analytics & Trend Analysis

Soft Skills

- Robust Analytical Thinking
- Problem Solving
- Effective Communication
- Stakeholder Management
- Decision Making Under Pressure
- Collaboration Across Technical Teams
- Ownership & Accountability

EDUCATION

- Any Degree

EXPERIENCE

- 8 - 12 years in NOC/Command Center

Shift Details

- Ready to work in Rotational Shift (24*7 support model)

📌 Network Operations Center Engineer (Chennai)
🏢 enGen Global
📍 Chennai