About The Company

Questhiring is a leading technology solutions provider dedicated to delivering innovative and reliable software services to clients across various industries. With a strong focus on digital transformation, we specialize in implementing and supporting enterprise-level CRM platforms, cloud integrations, and custom application development. Our commitment to excellence and customer satisfaction has established us as a trusted partner for organizations seeking to optimize their business processes through cutting-edge technology solutions.

At Questhiring, we foster a collaborative work environment that encourages continuous learning, professional growth, and innovation, ensuring our team remains at the forefront of technological advancements.

About The Role

We are seeking a highly skilled and experienced CRM Platform Support Lead to join our dynamic team in Gurgaon. This role is pivotal in managing the daily operations, support, and continuous enhancement of the Microsoft Dynamics 365 CRM platform. The ideal candidate will possess a deep technical understanding of Dynamics 365 CRM, along with solid leadership capabilities to guide and mentor the support team.

As the CRM Platform Support Lead, you will be responsible for troubleshooting complex issues, managing system configurations, overseeing integrations, and ensuring the overall health and security of the CRM environment. This position offers an excellent opportunity to work on challenging projects, collaborate with cross-functional teams, and contribute to the strategic growth of our CRM capabilities.

Qualifications The ideal candidate should have a minimum of 5+ years of hands-on experience working with Microsoft Dynamics 365 CRM, with a proven track record of supporting enterprise-level CRM systems. A strong background in CRM configuration, customization, and development is essential, along with expertise in Power Platform tools such as Power Apps and Power Pages. Proficiency in C# / .NET, plugins,



and API development is required.

Experience working with Azure Cloud services, SQL Server, and data management practices is also necessary. Familiarity with Azure DevOps, Agile methodologies, and web services will be advantageous. Candidates should possess excellent problem-solving skills, stakeholder management abilities, and a proactive approach to system improvements. Prior experience in the insurance or health domain, along with team mentoring and leadership skills, will be considered a plus.

Responsibilities

- Manage the day-to-day operations and support of the Microsoft Dynamics 365 CRM platform, ensuring high availability and performance.
- Troubleshoot and resolve CRM issues, incidents, and service requests efficiently to minimize downtime.
- Oversee CRM changes, updates, configurations, and deployments, ensuring adherence to best practices and compliance standards.
- Monitor CRM system performance, identify bottlenecks, and implement improvements for optimal functioning.
- Lead data migration, cleansing, and quality initiatives to maintain data integrity and security within the CRM environment.
- Support the development and maintenance of CRM reports and dashboards to facilitate business insights.
- Collaborate with business teams to gather requirements and develop tailored CRM solutions that meet organizational needs.
- Manage integrations between Dynamics 365 CRM and other enterprise systems, ensuring seamless data flow and process automation.
- Maintain comprehensive technical documentation for CRM configurations, customizations, and processes.




- Ensure CRM security, compliance, and data protection policies are strictly followed and updated regularly.
- Coordinate with vendors and manage SLA agreements to ensure service quality and timely resolution of issues.
- Mentor and guide support team members, fostering a culture of continuous improvement and technical excellence.
- Work closely with IT, business, and other technology teams to support ongoing CRM enhancement projects.
- Participate in strategic planning and contribute to the ongoing evolution of CRM support and platform capabilities.

Benefits Questhiring offers a comprehensive benefits package designed to support our employees' well-being and professional growth. This includes competitive salary packages, health insurance coverage, and wellness programs. Employees have access to ongoing training and certification opportunities to enhance their skills and stay updated with the latest technologies. We promote a flexible work environment with hybrid work arrangements to ensure work-life balance. Additionally, our organization encourages recognition and rewards for outstanding performance, along with opportunities for career advancement within the company. Our inclusive culture fosters collaboration, innovation, and mutual respect, making Questhiring an excellent place to develop your career.

Equal Opportunity

Questhiring is an equal opportunity employer committed to fostering an inclusive and diverse workplace. We do not discriminate based on race, gender, age, religion, disability, sexual orientation, or any other protected characteristic. We believe that diverse teams drive innovation and better serve our clients.

All qualified candidates will receive consideration for employment without regard to any protected status. We are dedicated to creating a work environment where everyone feels valued, respected, and empowered to contribute their best.

📌 .NET Engineer (India)
🏢 FetchJobs.co
📍 India