Roles and Responsibilities

- Lead CRM Development: Architect, design, and implement CRM solutions using Microsoft Dynamics 365, specifically tailored for Sales, Marketing, Customer Service and Project Operations. Focus on developing and managing plugins, workflows, cloud flows, form scripting, and leveraging Dynamics CRM SDK.
- Technical Leadership: Provide strategic technical leadership to the CRM development team, mentoring developers, and driving best practices in software development, with a focus on security, performance, scalability and maintenance.
- Customization & Integration: Customize Dynamics CRM entities, develop and manage workflows, cloud flows, and plugins, and implement advanced form scripting. Integrate CRM with other enterprise systems such as Quote Management, Product Catalog, Invoicing and Agreements using REST and legacy web services (SOAP) and custom connectors.
- Project Management: Collaborate with Solution Architects, Project managers/owners to define project scope, timelines, and deliverables, ensuring CRM projects are delivered on time and to a high standard.
- Technical Governance: Conduct regular code reviews and enforce coding standards, conduct reviews (technical and solution) and manage production deployments/releases.
- Documentation: Maintain comprehensive technical documentation for all CRM customizations, configurations, and integrations.

Required Skills & Experience

- 4+ years of experience in customizing and configuring Microsoft Dynamics 365 across various customer engagement modules, such as Sales, Customer Service, Marketing, Project Service, and other solutions of Power Platform.
- 4+ years of experience in programming with C#, with a Robust understanding of Object-Oriented Programming, and domain-driven design.




- 4+ years of experience in web service development including REST and SOAP.
- Possess a solid understanding of Microsoft Dataverse, Power Apps (Model-driven Apps, Canvas Apps, Power Pages), Power BI, and Power Automate.
- Highly desirable to have experience in Microsoft Azure Cloud solutions development, including Azure Functions, Logic Apps, Web Apps, Bot Framework, REACT JS.
- Have proven experience in MS Dynamics 365 CE technical architecture design.
- Work with the team to identify and troubleshoot issues, perform root cause analysis, and provide long-term solutions.
- Good communication & customer-facing skills.
- Ability to lead and mentor team members.
- Excellent English communication skills (spoken and written).

Requirements

Job Requirements Required Skills & Experience:

- 4+ years of experience in customizing and configuring Microsoft Dynamics 365 across various customer engagement modules, such as Sales, Customer Service, Marketing, Project Service, and other solutions of Power Platform.
- 4+ years of experience in programming with C#, with a Strong understanding of Object-Oriented Programming, and domain-driven design.
- 4+ years of experience in web service development including REST and SOAP.
- Possess a solid understanding of Microsoft Dataverse, Power Apps (Model-driven Apps, Canvas Apps, Power Pages), Power BI, and Power Automate.
- Highly desirable to have experience in Microsoft Azure Cloud solutions development, including Azure Functions, Logic Apps, Web Apps, Bot Framework, REACT JS.
- Have proven experience in MS Dynamics 365 CE technical architecture design.
- Work with the team to identify and troubleshoot issues, perform root cause analysis, and provide long-term solutions.
- Good communication & customer-facing skills.
- Ability to lead and mentor team members.
- Excellent English communication skills (spoken and written).

📌 MS Dynamics CRM 365 Developer (Hyderabad)
🏢 SHI Solutions India
📍 Hyderabad