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JD – Monitoring Engineer

Skills: Infrastructure, Application, Web Performance Monitoring & Incident Management.

Experience

- At least 5 years of IT Support experience
- 2+ years of IT Command Center experience.
- Good to have knowledge on ITSM concepts.
- Solarwinds / App Dynamic monitoring experience is preferable.
- Positive to have experience in Installation and Management of tool.
- Monitoring tool integration with ITSM ticketing tool, Monitoring tool upgrade experience based on the documented instructions is preferred.
- Configure and monitoring of URLs.
- Important to have knowledge on reporting for key monitoring KPI’s
- Perform checks to ensure all systems report CPU, Memory and appropriate interface bandwidth or any other metrics configured for the device.
- Escalate to Level 2 team based on the alert type
- Perform analysis on repetitive alerts and work with the Level 2 technical team and Problem management team to fix the repetitive issues
- Good to have database management systems, such as SQL Server and MySQL knowledge.

📌 Monitoring Engineer (Chennai)
🏢 Likewize
📍 Chennai