Outbound Sales Calling (30%)
Make daily outbound sales calls with a 70% connect rate .
Follow up on disbursals, KYC, and pending documents .
Assist borrowers with Quick Eligibility Checks (QECs) .
Funnel Improvement (50%)
Drive Counselling to QEC and ensure document submission for higher loan conversions .
Optimize borrower movement across different funnel stages .
Process & Quality Adherence (10%)
Maintain 90% adherence to telesales quality standards.
Use an effective sales pitch and ensure compliance with all regulatory guidelines.
Customer Satisfaction (CSAT) (10%)
Deliver exceptional customer experience , ensuring a CSAT score of 4.5 (90%) .
Address borrower queries positively to improve survey feedback.
📌 Telesales Associate Mumbai
🏢 Impact Guru
📍 Mumbai
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.