SAP Service Delivery Manager

Ahmedabad, India

The SAP Service Delivery Manager will be responsible for overseeing the end-to-end delivery of SAP services, ensuring high-quality service, customer satisfaction, and operational efficiency. The role involves managing client relationships, coordinating support teams, driving continuous improvements, and ensuring SAP service delivery aligns with business objectives.
Key Responsibilities
Own and manage the delivery of SAP support and services (AMS, projects, enhancements, and upgrades).
Ensure service levels, KPIs, and SLAs are consistently achieved or exceeded.
Oversee incident, problem, change, and release management processes within SAP settings.
Serve as the primary point of contact for SAP service delivery with business stakeholders and customers.
Build and maintain solid client relationships, ensuring alignment with business requirements and expectations.
Manage escalations and resolve service-related issues effectively and efficiently.
Lead and coordinate SAP functional and technical teams (onshore and offshore).




Manage third-party vendors or partners delivering SAP services.
Drive workforce planning, performance management, and optimal resource utilization.
Conduct regular service reviews with stakeholders, including SLA performance and improvement initiatives.
Ensure compliance with ITIL processes, internal policies, and audit requirements.
Monitor budgets, costs, and resource allocations to achieve cost-effective service delivery.
Identify and implement opportunities for service optimization and automation across SAP landscapes.
Promote the adoption of SAP best practices and emerging technologies (e.g., S/4HANA, SAP BTP, Fiori).
Support digital transformation initiatives leveraging SAP solutions.
Customer Relationship
Personal Evolution
Autonomy
Administrative Work
Technical Expertise
Responsibilities
Manage end-to-end SAP service delivery
Act as the primary contact for cl

📌 Sap Service Delivery Manager Ahmedabad (India)
🏢 Gitakshmi Technologies
📍 India