The Spa Trainer is responsible for building high-quality service capability among spa professionals by delivering structured training, improving technical expertise, and ensuring adherence to Urban Companys service standards.

This role requires solid domain expertise in spa therapies, hands-on training capability, and the ability to mentor professionals to deliver a premium at-home spa experience.

Key Responsibilities
Technical Training & Capability Building (Core Responsibility)
Deliver hands-on and classroom training to spa professionals on:
Body massages (Swedish, Deep Tissue, Ayurvedic therapies, etc.)
Spa therapies and treatment protocols]
Hygiene and safety standards
Demonstrate correct techniques, posture, and service flow
Ensure strict adherence to Urban Company SOPs and service standards
Train professionals on tools, products, and service processe
Soft Skills & Customer Experience Training
Train professionals on:
Client communication and consultation
Qualified behavior and etiquette
Grooming and personal hygiene standards




Enable professionals to deliver a premium and consistent customer experience at home
Onboarding & Certification
Train and onboard new partners (freshers & experienced therapists)

Conduct:
Skill assessments
Certification tests
Evaluate readiness and approve specialists to go live on the platform
Quality Audits & Field Coaching
Conduct on-ground audits to evaluate:
Hygiene standards
Service setup (bed, oils, ambience)
Service quality and technique
Provide real-time feedback and retraining where required
Ensure continuous improvement in partner performance
SOP Adherence & Process Improvement
Identify gaps in professional performance and training effectiveness
Suggest improvements in:
Training modules
Service delivery processes
Collaborate with central teams to enhance training frameworks

Skills Required
Strong knowledge of Spa therapies, massage techni

📌 Spa Training Manager Hyderabad
🏢 Urban Company (UC)
📍 Hyderabad