Key Responsibilities:
Root Cause Analysis & Investigation:
Partner with business and risk stakeholders to investigate incidents and perform root cause analysis for recurring operational risk issues.
Documentation Quality Assurance:
Perform quality checks to ensure issue/ORE documentation meets standards for completeness, accuracy (e.g., urgency, severity, and impact), and alignment with internal guidelines.
Remediation Support:
Contribute to the remediation lifecycle, including:
Tracking progress of remediation efforts
Validating the efficacy of solutions
Supporting status updates to key stakeholders and leadership
Issue & Event Oversight:
Ensure proper record-keeping and transparent documentation of issues, OREs, and associated action plans in governance systems.
Control Weakness & Trend Analysis:
Analyze trends and patterns across issues and events to identify systemic risks and opportunities for control enhancements.
End-to-End Issue Resolution Process:
Support the full E2E issue resolution process within the Business Unit (BU),



including root cause analysis, action planning, validation, and closure activities.
Sample Testing:
Perform sample testing to confirm remediation actions are effective and sustainable.
Insights & Best Practices:
Assist in identifying and sharing lessons learned, trends, and risk mitigation strategies across the broader enterprise to enhance operational resilience.

Required Qualifications:
Minimum of 2 years' experience in Operational Risk Management, Internal Audit, Compliance, or Control Management
Robust understanding of risk lifecycle activities and governance principles
Experience with issue management processes and tools
Excellent analytical, problem-solving, and data interpretation skills
Exceptional communication and interpersonal skills with ability to collaborate across functions
Demonstrated ability to operate in a quick-paced, matrixed setting

Preferred Qualifications:
Ba

📌 Senior Analyst Control Management Bengaluru
🏢 American Express
📍 Bengaluru