We are looking for a person who has an understanding of PNR Creation, Issuance, Reissuance, Changes/Cancellation, Rescheduling and a positive knowledge on GDS. This agile position requires a blend of customer service excellence and revenue generation acumen.
Roles & Responsibilities
• Handle the end-to-end ticketing process, including PNR Creation, Issuance, Re-issuance, refunds and cancellation
• Execute changes, rescheduling and modification as per customer requirements
• Coordinated effectively with airlines and customers over the phone
• Provide exceptional service by addressing inquiries and resolving issues
Requirements:
• Possess in-depth knowledge of GDS systems, specifically Galileo and sabre
• Demonstrate proficiency in managing both international and domestic ticketing operations
• Solid understanding of city codes, airport codes, and airline hubs.
• Excellent communication skill in both written and verbal formats
• Willingness to work in rotational shifts, including nights and weekends

📌 Air Ticketing Executive Delhi
🏢 EaseMyTrip.com
📍 Delhi