Resort Operations Supervisor

Location: Eucalyptus Munnar, Munnar, Kerala
Job Type: Full time, on-site
Accommodation & Food: Provided

Eucalyptus Munnar is looking for a responsible, hands-on Resort Operations Supervisor to oversee the day-to-day running of our resort.

This is not a desk-only front office role. We are looking for someone who can take ownership of daily operations, coordinate the team, look after guests, and ensure the property runs smoothly throughout the day.

The ideal candidate should be trustworthy, practical, guest-focused, organised, and comfortable handling day-to-day operational issues independently.

Key Responsibilities
Oversee daily resort operations and ensure a smooth guest experience
Handle guest check-ins, check-outs, enquiries, complaints, and special requests
Coordinate housekeeping, room readiness, restaurant service, maintenance, and front office activities
Monitor reservations and online booking platforms such as Booking.com, Agoda, Airbnb, and MakeMyTrip
Ensure guest rooms, common areas, restaurant, pool area,



and resort surroundings are clean and properly maintained
Supervise staff attendance, duty allocation, grooming, discipline, and day-to-day performance
Follow up on maintenance issues and ensure problems are resolved promptly
Coordinate with vendors for supplies, laundry, repairs, transportation, and other local services
Maintain straightforward daily reports covering occupancy, revenue, expenses, guest feedback, and operational issues
Respond quickly to guest concerns and help maintain solid online reviews
Keep the owner/management regularly updated on resort operations and important issues

Requirements
Previous experience in a hotel, resort, homestay, villa, or similar hospitality property
Good spoken and written English
Malayalam is preferred; Hindi or Tamil will be an added advantage
Ability to supervise staff and coordinate multiple areas of resort operations
Comfortable dealing directly with

📌 Resort Operations Supervisor Munnar (India)
🏢 Eucalyptus Resort Munnar
📍 India