\vacancyopjusttionswidget.opt-Job Schedule\ Full time
\vacancyopjusttionswidget.opt-Job Type\ Permanent
\vacancyopjusttionswidget.opt-Job Category\ Sales & Marketing
\vacancyopjusttionswidget.opt-Brands\ ACCOR

\jobinformationwidget.freetext.LocationText\

ibis Kochi City Centre, Kochi, India

\jobinformationwidget.freetext.ExternalReference\

REF114494P

Reservation Executive

Region

MEA SPAC

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Job Description
Prime Function:
Plan the room reservations.
Ensure proper selling techniques and strategies are utilized to maximize room revenues.
Coordinate all duties and responsibilities of the reservation department ensuring a high level of accuracy and efficiency.
Any matter which may effect the interests of the hotel should be brought to the attention of the Management.

Key Responsibilities:
Sales & Marketing Planning
Plan & prepare forecasts on a timely basis for review.
Plan & prepare monthly reports, forecasts and other relevant reports.




Ensure that the various monthly statistical reports are generated and assist in the development of occupancy forecasts for the annual budget.

People Management
Provide effective support to the team to enable them to provide effective and effective services.
Respond to customer queries by resolving issues in a timely and productive manner to ensure customer satisfaction.
Ensure that the team has been trained for all safety provisions.

Financial Management
Identify optimal, cost effective use of the resources and educate the team on the same.
Maintain and update corporate database, entering guest bookings to ensure guest information / records are kept up to date and accurate for future events.
Assist in the development of occupancy forecasts for the annual budget.

Operational Management
Ensure that team refers to guest history before creating a Guest folio to follow special instruction in case of regular and VIP Guests.
Ensur

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