We are executing on a holistic Customer Engagement strategy to deliver best in class experience for end users. We want to continue our journey in mobile messaging and self-service space to deliver truly world-class, consumer grade omnichannel experience on customer channel of choice. As the product manager for this topic, you will be responsible for delivering capabilities for customers and agents on messaging channels. You will be working closely with other PMs within the Customer Engagement product and the broader ServiceNow workflows.
Product managers operate at the intersection of market prospect, customer experience design, technology development and delivering value to our customers.
Thus, the role requires a unique blend of skills
Research on the given problem and capture requirements in clearly articulated Product Definition documents that also serve as the foundation for downstream enablement activities
Represent the customers voice to the technology and user experience design team in the form of we'll documented epics and stories
Balance strategy with execution - Maintain the roadmap for your products, while maintaining a continuous backlog to get current features out the door.
Influence teams through vision and passion to deliver on timelines that help us compete
Strive for perfection and set a high bar for quality in experience design and technology
Product Managers at ServiceNow usually are obsessed about their products/domains, often geek out on technology and are catalysts for innovation.
What you get to do in this role
Translate product strategy into product capabilities and manage them from concept to delivery
Create compelling market validated use cases lead ideation
Collaborate with researchers and designers on defining and testing creative ideas
Validate product designs and prototypes with customers, enterprise stakeholders and prospects to co-innovate and test the requirements
Create storyboards and wireframes to effectivel