Create tailored solutions on Salesforces AgentForce platform.
Managing Salesforce Service Cloud implementations to enhance client service capabilities
Building intelligent workflows, elevate the agent experience, and fine-tune case-management processes by harnessing AgentForce, Data Cloud, Apex, AI, and the broader Salesforce toolkit.
Developing business process models and integrating enterprise software solutions
Leading technical consultation and project architecture for Salesforce projects
Utilizing Salesforce Lightning and Salesforce Administration skills to optimize platform performance
Coordinating systems project management and technology integration efforts
Creating and maintaining training materials to support technology implementation
Analyzing business models and processes to identify prospects for improvement
Collaborating with teams to embrace change and drive creative design solutions
Supporting enterprise integration and IT infrastructure development
Engaging in requirements elicitation and project budgeting to align with client needs
What You Must Have
At least a Bachelor's degree
At least 4 years of experience
Oral and written proficiency in English required
What Sets You Apart
Preference for at least one of the following fields of study: Computer and Information Science, Management Information Systems
Design and implement custom AgentForce capabilities, leveraging Apex, Salesforce Flows, Data Cloud, and AI services.
Create intelligent routing and decision logic that considers case priority, sentiment, and agent skillsets.
Identify the data points needed for each use-case, assess data quality, and engineer cleansing routines.
Map source data to CDP objects and fields, define object relationships, and configure unification algorithms.
Develop Apex triggers, classes, and batch jobs for advanced case routing, task assignment, and other bespoke processes.
Customize AgentForce actions—case creation, escal