About Ethos
Ethos is a leading life insurance technology company on a mission to protect families by democratizing access to life insurance and empowering agents at scale. With its robust three-sided technology platform, Ethos is transforming the life insurance experience for consumers, agents, and carriers alike. Ethos offers instant, accessible products and a seamless online process that requires no medical exams and just a few health questions; it eliminates traditional barriers, making it easier than ever for everyone to protect their families. Ethos is redefining how life insurance is bought, sold, and underwritten.

About The Role
Creating a world-class customer experience is core to Ethos' mission. We are looking for a Manager, CX Analytics to own the measurement, instrumentation, and insight layer across our Customer Experience and Operations teams. This is a high-impact individual contributor role — you will be the analytical engine behind CX, translating raw operational data into decisions that improve efficiency, reduce cost, and elevate customer experience.





Duties And Responsibilities
Own the end-to-end analytics lifecycle for CX Operations: metric definition, data instrumentation, reporting, and insight delivery to leadership
Build and maintain dashboards and analytical models that surface CX metrics like AHT, CSAT, productivity, repeat rates, bounce rates, cost-per-contact trends across channels
Author business requirements for data instrumentation gaps — defining event-level tracking needs, data contracts, and success criteria in partnership with engineering and ops teams
Translate complex operational data into explicit, decision-ready narratives for senior stakeholders
Identify inefficiencies in CX processes through data; quantify their cost impact and size the prospect for improvement
Partner with Workforce Management and Finance on headcount planning, cost modeling, and productivity benchmarking
Use AI tools including Claude to accel

📌 Manager, Cx Analytics Bengaluru
🏢 Ethos
📍 Bengaluru