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Medical Affairs Physician – Generic Products

Department: Medical Affairs / Medical Information Contact Center (MICC)

Location: Hyderabad, India

Shift: US Business Hours / EST Shift

Employment Type: Full-Time

About the Role

We are seeking a qualified and experienced Medical Affairs Physician to support our Medical Information Contact Center (MICC) operations, with a primary focus on generic pharmaceutical products.

The role will be responsible for providing high-quality medical and scientific support for product-related inquiries, reviewing complex medical cases, evaluating scientific literature, and ensuring accurate, balanced, evidence-based, and compliant communication with healthcare professionals and other stakeholders.

The ideal candidate will bring strong clinical knowledge, an understanding of pharmaceutical products and generic medicines, excellent scientific communication skills, and the ability to work effectively in a fast-paced, global environment.

Key Responsibilities

Medical Information Support

Provide accurate, balanced, evidence-based, and non-promotional medical information in response to inquiries related to assigned generic pharmaceutical products.

Handle and provide medical oversight for complex and escalated medical information inquiries from healthcare professionals, pharmacists, patients, caregivers, and other stakeholders.

Research, evaluate, and interpret scientific and medical literature to develop appropriate responses to product-related questions.

Support responses related to product indications, dosing, administration, safety, efficacy, contraindications, drug interactions, and other clinical aspects.

Ensure medical responses are scientifically accurate and aligned with approved product labeling, client requirements, and applicable standard operating procedures.

Medical Review and Scientific Expertise

Perform medical review of complex inquiries and cases requiring physician-level assessment.

Review and approve scientific content, standard response documents, FAQs, and customized medical responses, as applicable.

Evaluate medical literature and emerging scientific information relevant to assigned products and therapeutic areas.

Provide medical expertise and guidance to MICC associates and specialists handling product inquiries.

Support the development and maintenance of product-specific medical information resources.





Generic Product Expertise

Develop and maintain a thorough understanding of assigned generic products, including reference listed drugs, formulations, therapeutic equivalence, indications, and relevant safety information.

Understand product-specific differences related to formulations, dosage forms, routes of administration, and approved labeling.

Support medical and scientific assessment of inquiries related to generic substitution, product use, therapeutic equivalence, and other product-related concerns.

Stay updated on changes to product labeling, safety information, regulatory updates, and relevant scientific literature.

Safety and Product Quality

Identify and appropriately document adverse events, special situations, and product quality complaints received during medical information interactions.

Ensure timely escalation and reporting of safety information in accordance with applicable SOPs, client requirements, and pharmacovigilance processes.

Collaborate with Pharmacovigilance and Quality teams for appropriate handling of safety and product quality information.

Support medical assessment and follow-up of complex safety-related inquiries when required.

Cross-Functional Collaboration

Collaborate closely with Medical Information Specialists, Pharmacovigilance, Quality, Regulatory Affairs, and other internal stakeholders.

Act as a medical subject matter expert for assigned products and therapeutic areas.

Participate in internal discussions related to challenging medical inquiries and scientific escalations.

Support client-specific projects, product launches, transitions, and implementation activities.

Quality and Compliance

Ensure all activities are conducted in accordance with applicable SOPs, work instructions, client requirements, and quality standards.

Support quality review activities and contribute to continuous improvement initiatives.

Participate in internal and external audits, as required.

Maintain confidentiality and ensure appropriate handling of medical and patient-related information.





Ensure all medical communications remain non-promotional, scientifically balanced, and compliant.

Training and Knowledge Sharing

Provide medical and product-specific training to MICC team members.

Support onboarding and ongoing training of Medical Information Associates and Specialists.

Conduct knowledge-sharing sessions on therapeutic areas, products, clinical concepts, and medical information processes.

Serve as a medical escalation point for junior team members.

Qualifications

Essential

MBBS, MD, or equivalent medical degree.

Valid medical qualification from a recognized institution.

Strong understanding of clinical medicine and pharmacology.

Excellent verbal and written communication skills in English.

Robust scientific literature evaluation and interpretation skills.

Ability to analyze complex medical information and communicate it clearly to different audiences.

Preferred

Experience in Medical Affairs, Medical Information, Pharmacovigilance, Clinical Research, or the pharmaceutical industry.

Experience supporting generic pharmaceutical products.

Knowledge of US pharmaceutical products, FDA regulations, and the US healthcare environment.

Familiarity with medical information databases, CRM systems, and literature search tools.

Experience working in a global or client-facing environment.

Experience

Preferred: 2–6 years of relevant experience in Medical Affairs, Medical Information, Clinical Practice, Pharmacovigilance, Clinical Research, or the pharmaceutical industry.

Physicians with relevant clinical experience and a strong interest in transitioning to pharmaceutical Medical Affairs may also be considered.

Key Competencies

Strong clinical and therapeutic knowledge

Scientific and medical writing

Medical literature evaluation

Critical and analytical thinking

Attention to detail

Strong verbal and written communication

Customer and patient-centric mindset

Ability to manage complex medical inquiries

Understanding of pharmaceutical compliance

Cross-functional collaboration

Ability to work independently and manage multiple priorities

Working Conditions

Full-time, office-based role based out of Hyderabad.

Willingness to work in US EST shift timings.

Ability to work in a fast-paced, global Medical Information Contact Center environment.

Flexibility to support business requirements and client deliverables.

📌 Medical Affairs Physician- Generic Products (Hyderabad)
🏢 Synapmed
📍 Hyderabad