Were looking for an Alation Platform Support Engineer to help run and support our enterprise data catalog and governance platform. In this role, youll be responsible for keeping the Alation platform reliable, ensuring metadata flows correctly from various data sources, and helping users get the most value out of the platform.

You’ll work closely with data engineers, data stewards, and business teams to troubleshoot issues, improve data discoverability, and maintain overall platform health.

What You’ll Be Doing

Platform Support & Operations
Provide day-to-day support for the Alation platform (primarily L2/L3 issues)
Monitor platform health, ingestion jobs, and system performance
Troubleshoot issues related to UI, search, and metadata visibility
Support platform upgrades, patches, and general maintenance

Metadata Ingestion & Data Source Support
Configure and manage connections between Alation and enterprise data sources
Troubleshoot issues with metadata extraction, sampling, and query log ingestion (QLI)
Ensure data catalog content is accurate, up to date,



and complete
Work with data teams to onboard recent data sources

Integrations & Connectivity
Support integrations with databases, BI tools (like Tableau/Power BI), and file storage systems
Troubleshoot connectivity issues between Alation Agent and cloud (network, firewall, HTTPS)
Work with APIs and connectors to ensure smooth data flow

Authentication & Access Management
Support SSO integrations using LDAP/SAML
Manage user roles, permissions, and access controls
Work with security teams to ensure compliance and secure access

Data Governance & Catalog Support
Help maintain business glossary, data ownership, and metadata enrichment
Support governance workflows and data stewardship activities
Troubleshoot issues related to lineage, policies, and classifications

Search & Metadata Services
Ensure Alation’s search functionality is working effectively
Investigate and resolve issues w

📌 Alation Platform Support Engineer Hyderabad
🏢 Syren Technologies
📍 Hyderabad