Job Summary:
The Customer Relationship Executive cum Receptionist will be responsible for managing the hospital/clinic reception, welcoming and assisting patients and visitors, handling appointments and calls, coordinating with doctors and departments, and ensuring a smooth and positive patient experience. The role also involves maintaining patient relationships, follow-up coordination, and supporting day-to-day front-office operations.

Key Responsibilities:
Greet and welcome patients, attendants, and visitors in a qualified and courteous manner.
Manage the reception/front desk and ensure smooth patient flow.
Handle incoming and outgoing calls, emails, WhatsApp enquiries, and other communication.
Schedule, reschedule, and confirm patient appointments.
Coordinate patient appointments with doctors and concerned departments.
Register patients and maintain accurate patient records and basic documentation.
Provide patients with information regarding consultations, procedures, services, timings, and general hospital facilities.




Attend to patient enquiries and resolve routine concerns promptly.
Coordinate with doctors, nurses, patient coordinators, accounts, and other departments for smooth patient service.
Follow up with patients regarding appointments, consultations, procedures, and post-consultation requirements as instructed.
Maintain valuable relationships with existing and prospective patients.
Handle patient feedback and complaints professionally and escalate reliable issues to the concerned manager.
Assist in patient counselling/coordination by providing basic information and directing patients to the appropriate department/person.
Maintain daily appointment schedules and front-office reports.
Coordinate with patients regarding reminders, confirmations, and follow-up visits.
Support billing/payment coordination and direct patients to the accounts department when required.
Maintain confidentiality of patient information and hospital

📌 Customer Relationship Executive Cum Receptionist Panampilly Nagar (India)
🏢 COSMETIQ HOSPITAL
📍 India