Job Title: Senior Reservation Executive

Location: Morjim & Ashwem, Goa

Company: Hibis Hotels & Resorts

About Hibis Hotels & Resorts

Hibis Hotels & Resorts is a rapid-growing hospitality brand in Goa, delivering premium stays and guest experiences. With a strong focus on service excellence and operational efficiency, we aim to redefine modern hospitality.

Role Overview

We are looking for an experienced and detail-oriented Senior Reservation Executive to manage bookings, optimize revenue, and ensure seamless guest communication across all channels.

Key Responsibilities
Handle all reservations (direct, OTA, B2B, corporate bookings)
Manage and update availability, rates, and inventory across channels
Ensure rate parity and correct mapping across OTAs
Respond to guest inquiries via calls, emails, WhatsApp, and booking platforms
Coordinate with front office and operations for smooth guest check-ins
Monitor daily bookings, cancellations, and modifications
Prepare reports on occupancy, revenue, and booking trends




Handle escalations and provide high-quality guest support
Upsell rooms, packages, and experiences to maximize revenue

Required Skills & Qualifications
Minimum 2–4 years experience in hotel reservations / front office
Robust knowledge of OTAs (Booking.com, Agoda, Airbnb, etc.)
Experience with PMS / Channel Manager (e.g., eZee, STAAH, SiteMinder)
Excellent communication skills (spoken & written English)
Strong attention to detail and multitasking ability
Problem-solving mindset and guest-first approach

Preferred / Bonus Skills
Experience in revenue management and pricing strategy
Knowledge of Google Hotels / Meta search platforms
Familiarity with CRM and automation tools
Ability to handle high booking volumes efficiently

What We Offer
Growth in a fast-scaling hospitality brand
Performance-based incentives
Exposure to revenue strategy and operations
Dynamic and professional work workplace

How to Apply

Send you

📌 Senior Reservation Executive Pernem
🏢 Broadidea infocom private
📍 Pernem