Key Responsibilities:
Sales & Lead Management
Manage and follow up on inbound leads and ensure timely conversion.
Support the team in achieving monthly and quarterly sales targets.
Handle customer meetings, understand requirements, and assist in closing sales.
Develop current business opportunities through networking and referrals.
Track the sales pipeline and ensure regular follow-ups.
Team Coordination & Support
Guide and support Sales/Design Consultants in their daily activities.
Monitor individual and team performance against targets.
Assist team members with customer negotiations and complex sales cases.
Coordinate with showroom, design, operations, production, and installation teams.
Conduct regular follow-ups with the team on pending leads and enquiries.
Customer Relationship Management
Build and maintain robust relationships with customers.
Ensure a high level of customer satisfaction throughout the sales journey.
Handle customer queries, feedback, and escalations professionally.
Focus on repeat business, referrals,
and maintaining long-term client relationships.
Site Visits & Project Coordination
Support client site visits, measurements, and requirement discussions when required.
Ensure proper coordination between sales, design, and execution teams.
Review project requirements and ensure all necessary documentation is completed.
Support the team in ensuring smooth order processing and project handover.
Business Growth
Identify opportunities to increase sales in the modular kitchen and interior segment.
Promote current products, finishes, and ongoing offers.
Monitor competitor activities, market trends, and customer preferences.
Provide market feedback and suggestions to management for business growth.
Reporting & Performance Monitoring
Monitor daily, weekly, and monthly sales performance.
Prepare and submit sales reports to management.
Track lead conversion, order closures, pending enquiries,